Operations Manager

Rita's Italian Ice; Annapolis (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Paid time off

Employee discounts

Job summary

Rita's Italian Ice in Annapolis, MD seeks an experienced Operations Manager to oversee daily operations across three stores. You will lead staff, maintain brand standards, and drive profitable performance while ensuring outstanding customer experiences.

Responsibilities include recruiting and coaching managers, controlling inventory and budgets, analyzing sales data, and coordinating local promotions. Flexible hours and weekend coverage are required; a valid driver’s license is necessary.

Qualifications

• Experience in retail or operations management in food/beverage.
• Strong leadership and communication skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Oversee daily operations of three Rita’s Italian Ice stores to ensure smooth, efficient, and profitable performance.
• Recruit, coach, and supervise store managers and staff; foster a positive team culture.
• Ensure compliance with health, safety, and company policies; manage inventory and supplies.
• Analyze sales data and implement strategies to improve efficiency and profitability.
• Deliver exceptional customer experiences and coordinate local promotions.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Inventory management

Financial reporting

Flexibility

Driver's license

Education

High School Diploma

Management education preferred

Tools

POS systems

Job description

About Us

Rita's Italian Ice is committed to serving our community with refreshing, delicious treats. As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency.

Job Description

Job Description

About Us

Rita's Italian Ice is committed to serving our community with refreshing, delicious treats. As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency.

Job Summary

The Operations Manager will oversee the daily operations of three Rita’s Italian Ice stores, ensuring that all aspects of the business run smoothly, efficiently, and profitably. This role involves managing staff, ensuring compliance with company standards, and fostering a positive environment for both employees and customers.

Key Responsibilities

• Leadership & Staff Management:
  • Recruit, hire, train, and supervise store managers and staff.
  • Develop a positive culture and motivate employees to reach their highest potential.
  • Conduct performance evaluations and provide coaching to ensure optimal staff performance.
• Operations Oversight:
  • Ensure compliance with health and safety regulations and company policies.
  • Manage inventory, order supplies, and oversee maintenance of shop equipment.
  • Analyze store performance data and implement business strategies to improve efficiency and profitability.
• Customer Experience:
  • Ensure exceptional customer service across all locations.
  • Address customer inquiries and complaints in a professional manner.
  • Implement marketing initiatives and local promotions to boost sales.
• Financial Management:
  • Monitor and manage budgets, financial reports, and forecasts.
  • Analyze sales trends and operational performance to drive sales initiatives.
  • Ensure accurate financial reporting and manage cash flow effectively.

Qualifications

• Proven experience in retail management or operations management, preferably in the food and beverage industry.
• Strong leadership skills with the ability to develop and motivate a team.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Familiarity with inventory management and financial reporting tools.
• Must have a valid driver’s license and clean driving record
• Must be able to be on your feet for 8 hour shifts, lift 50lbs, stoop/kneel and climb ladder

Education

Minimum High School Diploma, Management, Hospitality, or a related field is preferred.

Benefits

• Competitive salary
• Performance bonuses
• Paid time off
• Employee discounts

Company Description

Ice, Custard, Happiness

Company Description

Ice, Custard, Happiness