Director, College Business Operations

Rita's Italian Ice; Annapolis (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Performance bonuses

Job summary

Rita's Italian Ice is seeking an Operations Manager to oversee the daily functions of three locations, ensuring exceptional guest experiences while maintaining operational efficiency and profitability.

You will lead staff, manage inventory and budgets, enforce health and safety standards, and drive sales through local promotions and data-driven decisions.

Qualifications

• Oversee daily operations of three stores to ensure efficiency and profitability.
• Lead staff management including performance evaluations and coaching.
• Ensure compliance with health, safety regulations and company policies.
• Analyze store performance data and implement strategies to improve sales.

Responsibilities

• Monitor budgets, financial reports, and forecasts.
• Manage inventory, supplies, and maintenance of shop equipment.
• Address customer inquiries and resolve complaints professionally.
• Implement local promotions to boost sales.

Skills

Staff management

Operations management

Customer service

Performance coaching

Sales support

Education

High School Diploma

Hospitality management

Tools

Inventory management

Financial reporting

Job description

Rita's Italian Ice is committed to serving our community with refreshing, delicious treats. As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency.

The Operations Manager will oversee the daily operations of three Rita’s Italian Ice stores, ensuring that all aspects of the business run smoothly, efficiently, and profitably. This role involves managing staff, ensuring compliance with company standards, and fostering a positive environment for both employees and customers.

Leadership & Staff Management

• Conduct performance evaluations and provide coaching to ensure optimal staff performance.

Operations Oversight

• Ensure compliance with health and safety regulations and company policies.
• Manage inventory, order supplies, and oversee maintenance of shop equipment.
• Analyze store performance data and implement business strategies to improve efficiency and profitability.

Customer Experience

• Ensure exceptional customer service across all locations.
• Address customer inquiries and complaints in a professional manner.
• Implement marketing initiatives and local promotions to boost sales.

Financial Management

• Monitor and manage budgets, financial reports, and forecasts.
• Analyze sales trends and operational performance to drive sales initiatives.
• Ensure accurate financial reporting and manage cash flow effectively.

Qualifications

• Proven experience in retail management or operations management, preferably in the food and beverage industry.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Familiarity with inventory management and financial reporting tools.
• Must be able to be on your feet for 8 hour shifts, lift 50lbs, stoop/kneel and climb ladder
• Minimum High School Diploma, Management, Hospitality, or a related field is preferred.
• Performance bonuses

NCompany Description Ice, Custard, Happiness

Ice, Custard, Happiness