Operations Manager

Security Industry Specialists, Inc.; Alameda (CA); Presencial; USD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision, and 401k for:

Paid Time Off including Sick/Safe Time

Descripción de la vacante

Security Industry Specialists, Inc. is seeking an Operations Manager in Alameda, CA, to lead physical security, safety, and risk management programs for a major client.

You will partner with the client team to design, implement, and manage operations, executive protection, events, investigations and program improvements. The role requires a bachelor’s degree and 5+ years in security management, along with CPP/PSP certifications and proficiency with Lenel and Salesforce.

Formación

• Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent.
• Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision.
• ASIS Certification: CPP and/or PSP.
• Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce.
• State guard certification required and maintained per state law; all fees are employee responsibility unless noted.
• Must be a dependable team player with business maturity and enthusiasm and high customer service standards.
• Flexibility to work any shift Mon-Sun and assist the team as needed.

Responsabilidades

• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures.
• Coordinate with client Global Safety & Security management team and SIS Executive teams around all security programs.
• Manage operations at local client campus including budget management, performance metrics and contract management.
• Identify areas for program improvement, expansions of service, customer service improvements and other evolutionary changes.
• Create measurable reporting to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas.
• Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests.
• Perform other related duties as required.

Conocimientos

Team player

Customer service orientation

Educación

Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent

Herramientas

Lenel

Salesforce

Descripción del empleo

About the role

The Operations Manager is responsible for reducing risk, responding to incidents, and limiting exposure to liability within the client Global Safety & Security operations. The Operations Manager will partner with the client Global Safety & Security Management team to develop, implement and manage physical security, safety, executive protection, special events, investigations and risk management programs that align with the client culture, values and policies. The Operations Manager reports directly to the Director of Operations.

In this role, your responsibilities will be:

• Design, develop, implement, and manage physical security operations for the client including post orders, standards, policies, and procedures
• Maintain close coordination, planning, communication and regular direct liaison with the client Global Safety & Security management team and SIS Executive team around all aspects of physical security, safety, executive protection, special events, investigations and risk management programs
• Manage operations at local client campus including budget management, performance metrics and contract management
• Responsible for identifying areas of program improvement, expansions of service, customer service improvements and other evolutionary changes
• Create measurable reporting process to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas
• Respond in a timely manner to emergent events, issues, staffing deficiencies, and client requests
• Perform other related duties as required

As a candidate you must have:

• Bachelor’s degree in criminal justice, emergency management, business management, or related discipline or equivalent
• Five plus years experience in safety and security management or supervision, law enforcement or military, or security control room supervision
• ASIS Certified Protection Professional (CPP) and/or Physical Security Professional (PSP)
• Proficient in PC and iOS hardware and software, including word processing, data analysis, Lenel, Salesforce
• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed

We offer:

• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer