Operations Management Trainee: Lead Fleet Maintenance

Ryder; Raleigh (NC); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits and 401(k)

Job summary

Ryder in Raleigh, NC is hiring an Operations Management Trainee to learn how to manage a heavy-duty truck repair shop while being paid to train. The program emphasizes cross-functional collaboration across Operations, Asset Management, Sales, Quality and Rental, with a Monday–Friday schedule and a 10:00am–6:30pm day.

Eligible candidates hold a Bachelor's degree and have at least one year in customer service with strong PC skills (Excel/Word) and basic knowledge of business finance.

Qualifications

• Bachelor's Degree required.
• 1 year or more in customer service with issues resolution experience.
• Strong PC skills in spreadsheet and word processing (Advanced).
• Basic understanding of business finance, controls and metrics.

Responsibilities

• Provide quality customer interface and proactive customer management.
• Coordinate with rental department to maximize utilization.
• Partner with Sales on new business and customer satisfaction.
• Manage running costs and maintenance overheads; ensure policies are followed.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Oversee PM scheduling, breakdowns, vehicle status, and technician work planning.

Skills

Customer service

Communication skills

Time management

Problem solving

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Office software

Job description

Ryder in Raleigh, NC is hiring an Operations Management Trainee to learn how to manage a heavy-duty truck repair shop while being paid to train. The program emphasizes cross-functional collaboration across Operations, Asset Management, Sales, Quality and Rental, with a Monday–Friday schedule and a 10:00am–6:30pm day.

Eligible candidates hold a Bachelor's degree and have at least one year in customer service with strong PC skills (Excel/Word) and basic knowledge of business finance.