Operations Leader - Water Treatment & Service Excellence

Socket.dev; Santa Clara (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) Match

Product Discounts

tuition Reimbursement

Paid Time Off

Yearly bonus

Job summary

Culligan by WaterCo is seeking a Branch Operations Manager in Santa Clara to lead daily operations and drive profitability. The role oversees service and warehouse staff, routes, and customer satisfaction in a high-demand market.

Responsibilities include safety, DOT compliance, field service of residential/commercial water treatment systems, staff development, and cross-functional support to meet company goals.

Qualifications

• Residential plumbing experience (3–5 years preferred).
• Strong written and verbal communication skills.
• Ability to work with all management levels.
• Self-starter with leadership and coaching abilities.
• Valid driver’s license with clean record.
• Excellent time management and multitasking.
• Proficient in Microsoft Office applications.

Responsibilities

• Lead daily operations and drive branch profitability.
• Ensure safe vehicle operation and DOT compliance.
• Diagnose, install, and service water treatment systems.
• Supervise and schedule warehouse and field staff.
• Oversee deliveries and service routing for efficiency.
• Control overtime and manage temporary labor usage.
• Recruit, train, and develop service team members.
• Maintain team accountability and uphold policies.
• Monitor local market competition and adjust strategies.
• Ensure exceptional customer service and resolve escalations.
• Conduct field training and support operational goals.
• Promote a safe and compliant work environment.
• Support cross-functional tasks and coaching as needed.

Skills

Residential plumbing experience

Interpersonal communication

Leadership coaching

Time management

Driver’s license

Microsoft Office

Excel

Outlook

Word

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Culligan by WaterCo is seeking a Branch Operations Manager in Santa Clara to lead daily operations and drive profitability. The role oversees service and warehouse staff, routes, and customer satisfaction in a high-demand market.

Responsibilities include safety, DOT compliance, field service of residential/commercial water treatment systems, staff development, and cross-functional support to meet company goals.