Operations Manager

Culligan; Fletcher (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Tuition assistance

Job summary

Culligan is seeking a seasoned Operations Manager to lead service technicians, route drivers, and warehouse staff at our Fletcher location. You will optimize scheduling, route efficiency, and policy enforcement while driving a culture of accountability and safety.

You will coach the team, manage inventory and equipment, and address customer inquiries with urgency, delivering the personalized service unique to a family-owned, community-focused business.

Qualifications

• 3-5 years of supervisory or management experience in field operations, service, or logistics.
• Water treatment, plumbing, HVAC, or related technical background preferred.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Valid driver’s license and required state certifications for vehicle operation.

Responsibilities

• Lead daily operations for Service Technicians, Route Drivers, and Warehouse staff.
• Manage scheduling and routing to ensure efficient service and delivery operations.
• Implement and enforce company policies and procedures at the branch level.
• Conduct daily coaching, performance check-ins, and team development activities.
• Assign, schedule, and oversee service work, deliveries, and warehouse workflows.
• Track and maintain productivity benchmarks, including call-backs and stops per day.
• Address employee performance concerns promptly and constructively.
• Resolve customer inquiries and escalations with professionalism and urgency.
• Perform basic installation and removal of water treatment equipment as needed.
• Uphold all safety guidelines and promote a culture of safe work practices.
• Maintain an organized, efficient, and secure warehouse environment.
• Manage inventory, tools, equipment, and operational supplies.

Skills

Supervisory experience

Team leadership

Customer service

Communication

Tools

Microsoft Office

Job description

Benefits:

• 401(k)


• 401(k) matching


• Competitive salary


• Employee discounts


• Free uniforms


• Health insurance


• Paid time off


• Training & development


• Tuition assistance

Culligan (Family-Owned Business) is seeking a seasoned Operations Manager to join our locally owned and operated family of businesses. This role is ideal for a hands-on leader with a strong background in customer-focused operations and team management who values working in a close-knit, community-oriented environment.

This position reports to the Operations Manager for our affiliated family of businesses and is responsible for leading all service, route, and warehouse operations. The successful candidate will help shape our operational strategy while maintaining the personalized service and accountability that comes with a family-run organization.

What You’ll Do

• Lead daily operations for Service Technicians, Route Drivers, and Warehouse staff


• Manage scheduling and routing to ensure efficient service and delivery operations


• Implement and enforce company policies and procedures at the branch level


• Conduct daily coaching, performance check-ins, and team development activities


• Assign, schedule, and oversee service work, deliveries, and warehouse workflows


• Track and maintain productivity benchmarks, including call-backs and stops per day


• Address employee performance concerns promptly and constructively


• Resolve customer inquiries and escalations with professionalism and urgency


• Perform basic installation and removal of water treatment equipment as needed


• Uphold all safety guidelines and promote a culture of safe work practices


• Maintain an organized, efficient, and secure warehouse environment


• Manage inventory, tools, equipment, and operational supplies

What We’re Looking For

• 3-5 years of supervisory or management experience in field operations, service, or logistics


• Water treatment, plumbing, HVAC, or related technical background preferred


• Proficiency with Microsoft Office (Excel, Outlook, Word)


• Valid driver’s license and required state certifications for vehicle operation


• Strong leadership, communication, and customer service skills


• A team-oriented leader who thrives in a family-business environment

Why Join Culligan

Culligan is the world’s leading water treatment brand, but at this location, we operate as a family-owned and locally managed business. That means decisions are made locally, relationships matter, and leadership is accessible. Our team members are treated like family, and we value integrity, accountability, and long-term commitment.

We provide advanced water solutions for residential, commercial, and industrial customers, including water softeners, filtration systems, drinking water systems, and whole-home and industrial treatment technologies. Our mission is simple: deliver exceptional water and exceptional service.