Operations Leader: Team Growth & Compliance

Belfor Environmental; Orlando (FL); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Job summary

BELFOR Holdings is seeking an Operations Manager to oversee day-to-day office operations, supervise staff, and align activities with BELFOR standards. You will support the General Manager and drive profitability by optimizing processes and maintaining client relationships in a regulated environment.

The role requires leadership, strong communication, and a track record of managing diverse teams across multiple departments, with focus on compliance and quality control.

Qualifications

• 5+ years of experience in the insurance or restoration industry.
• Fluent with current technology, including payroll and timekeeping software.
• Demonstrated ability to manage employees, including coaching, training, and evaluations.
• Knowledge of company products, services, policies, and procedures.
• Knowledge of the insurance industry and insured needs.
• Knowledge of all departments' tasks and duties.
• Well versed in federal and local codes and requirements.
• Skills in multitasking and delegating for speedy completion of duties.
• Excellent oral and written communication.
• Experience with office/field equipment and software.
• JD Edwards experience preferred.

Responsibilities

• Participate in recruitment and hiring of office and field staff.
• Provide leadership for employee relations through coaching, training and development.
• Ensure staff are trained in BELFOR practices and protocols and develop career paths.
• Ensure compliance with Federal, State and Local regulations.
• Work independently and meet managerial goals.
• Communicate professionally with coworkers, customers and vendors.
• Organize daily activities of self and others and work as a team player.
• Be a leader and lead the team to established goals.
• Supervise Estimators, Project managers, Administrators, Asset manager, and Sales/Marketing.
• Monitor workflow and systems for effective completion of tasks.
• Attend marketing events to be visible to potential leads and customers.
• Inspect projects to confirm quality control.
• Follow up on customer complaints and determine issues for resolution.
• Other projects and duties as assigned.

Skills

Leadership

Staff management

Coaching & development

Communication

Multitasking

Regulatory compliance

Team leadership

Education

Bachelor's degree in business or equivalent experience

Tools

JD Edwards

Word

Excel

Payroll/timekeeping software

Job description

BELFOR Holdings is seeking an Operations Manager to oversee day-to-day office operations, supervise staff, and align activities with BELFOR standards. You will support the General Manager and drive profitability by optimizing processes and maintaining client relationships in a regulated environment.

The role requires leadership, strong communication, and a track record of managing diverse teams across multiple departments, with focus on compliance and quality control.