Strategic Operations Lead — Restoration & Insurance

BELFOR Property Restoration; Orlando (FL); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

BELFOR Property Restoration in Orlando seeks an Operations Manager to oversee day-to-day office operations, supervise staff and departments, and ensure BELFOR standards and regulatory compliance. You will maintain client relationships while growing the business through effective personnel management.

Lead estimators, project managers, administrators, asset manager, and sales/marketing efforts; drive efficiency and quality across projects, and report results upwardly for governance and growth.

Qualifications

• Bachelor's degree in business or equivalent experience is required.
• 5+ years in insurance or restoration industries preferred.
• Proficiency with standard office software and modern payroll/timekeeping systems.
• Ability to manage employees, coach, train, and evaluate performance.
• Strong knowledge of BELFOR products, services, policies, and procedures.

Responsabilités

• Participate in recruitment and hiring of office and field staff.
• Provide leadership for employee relations through communication, coaching, and training.
• Ensure staff training in BELFOR practices and protocols; develop career paths.
• Ensure compliance with Federal, State and Local regulations.
• Work independently to meet managerial goals and deadlines.
• Communicate professionally with coworkers, customers and vendors.
• Organize daily activities of self and team; work as a team player.
• Lead the team to established goals and supervise estimators, project managers, admins, asset manager, and sales/marketing.
• Monitor workflow for efficient task completion; attend marketing events to generate leads.
• Inspect projects for quality control; follow up on customer complaints for resolution.
• Perform other duties as assigned.

Connaissances

Leadership

Employee relations

Coaching & training

Communication

Regulatory compliance

Multitasking

Customer service

Problem solving

Team management

Technology proficiency

Office software

Formation

Bachelor's degree in business or equivalent experience

Outils

JD Edwards

Word

Excel

Payroll software

Timekeeping software

Description du poste

BELFOR Property Restoration in Orlando seeks an Operations Manager to oversee day-to-day office operations, supervise staff and departments, and ensure BELFOR standards and regulatory compliance. You will maintain client relationships while growing the business through effective personnel management.

Lead estimators, project managers, administrators, asset manager, and sales/marketing efforts; drive efficiency and quality across projects, and report results upwardly for governance and growth.