Operations Manager

Plumbing Professors; Orlando (FL); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Job summary

BELFOR USA Group, Inc. is seeking an Operations Manager to oversee daily office operations and personnel, ensuring tasks align with BELFOR standards and regulatory requirements.

You will supervise multiple departments, recruit staff, and drive efficiency while maintaining client relationships and pursuing business growth opportunities. A strong leadership and communication background is essential.

Qualifications

• Bachelor’s degree in business or equivalent experience.
• Minimum 5 years in insurance or restoration industry.
• Strong technology literacy including payroll and timekeeping software.
• Proven ability to manage staff and conduct performance evaluations.
• Knowledge of federal and local codes and requirements.
• Excellent written and verbal communication.

Responsibilities

• Manage day-to-day office and personnel, reporting results and ensuring BELFOR standards.
• Recruit and hire office and field staff with leadership.
• Provide employee relations through coaching, training, and development.
• Ensure compliance with Federal, State and Local regulations.
• Supervise Estimators, Project Managers, Administrators, Asset Manager, and Sales/Marketing.
• Monitor workflow and respond to customer complaints; ensure quality control.
• Attend events and maintain relationships with clients; other duties as assigned.

Skills

People management

Multitasking

Delegation

Problem solving

Communication

Teamwork

Technology literacy

Customer service

Regulatory awareness

Education

Bachelor’s degree in business or equivalent experience

Tools

JD Edwards

Job description

Operations Manager#13401Orlando, Florida, United StatesApply### Location Code1009### DivisonBELFOR USA Group, Inc### Job TypeFull Time### Pay TypeSalary### Compensation and BenefitsBELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.### Position Overview**Position** **Overview** This position will be responsible for managing the day to day facets of the office and personnel, reporting results upwardly, identifying areas of concerns and implementing solutions in compliance with BELFOR standards. Operations Managers are able support the General Manager in ensuring all jobs are performed to BELFOR standards and ensure compliance with all regulatory agencies. They will be responsible for supervising, coordinating, leading, and controlling all departments in the office and focusing on increasing owner's equity through the efforts of personnel. Operations Manager is expected to maintain relationships with existing clients, while growing the business as needs are identified. # Key Responsibilities# * Participate in the recruitment and hiring of office and field staff* Provides leadership for employee relations through effective communications, coaching, training and development.* Ensure staff members are properly trained in BELFOR practices and protocols, and develop career path to maintain retention of team members* Ensure Compliance with Federal, State and Local regulations* Work independently and meet managerial goals.* Communicate professionally with coworkers, customers and vendors.* Organize daily activities of self and others and to work as a team player.* Be a leader and lead the team to established goals.* Supervise the work of Estimators, Project managers, Administrators, Asset manager, and Sales and Marketing efforts.* Monitor work flow and systems for the most effective completion of tasks.* Attend marketing events to be visible to potential leads and customers.* Inspect projects to confirm quality control.* Follow up on customer complaints and determine issues for resolution.* Other projects and duties as assigned# # Experience and Qualifications# * Bachelor's degree in business or equivalent experience* 5+ years of experience in the insurance or restoration industry* Fluent in current technology, including basic computer programs, payroll and timekeeping software and smart phone functions* Demonstrated ability to manage employees, including coaching, training, and conducting performance evaluations.* Knowledge of company products, services, abilities, policies, and procedures.* Knowledge of insurance industry and insured needs.* Knowledge of all departments' tasks and duties.* Well versed in federal and local codes and requirements.* Skills in multitasking and delegating for speedy completion of duties.* Skills in identifying and resolving customer problems and complaints.* Excellent oral and written communication.* Skills in current technology of office/field equipment and software.* Computer skills: Word, Excel and payroll and time recording software. JD Edwards is preferred* Professional demeanor and appearance* Ability to work well with others, maintain professional interaction with co-workers and vendors.**Physical Requirements*** Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)* Sitting for extended periods of time* Manual dexterity needed for keyboarding and other repetitive tasks* The ability to bend, crouch, or stand as necessary.*Reasonable* *accommodations may be made to enable individuals with disabilities to perform the essential functions.*# Disclaimer# The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.