Operations Leader: Growth, Compliance & Team Development

Plumbing Professors; Orlando (FL); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Job summary

BELFOR USA Group, Inc. is seeking an Operations Manager to oversee daily office operations and personnel, ensuring tasks align with BELFOR standards and regulatory requirements.

You will supervise multiple departments, recruit staff, and drive efficiency while maintaining client relationships and pursuing business growth opportunities. A strong leadership and communication background is essential.

Qualifications

• Bachelor’s degree in business or equivalent experience.
• Minimum 5 years in insurance or restoration industry.
• Strong technology literacy including payroll and timekeeping software.
• Proven ability to manage staff and conduct performance evaluations.
• Knowledge of federal and local codes and requirements.
• Excellent written and verbal communication.

Responsibilities

• Manage day-to-day office and personnel, reporting results and ensuring BELFOR standards.
• Recruit and hire office and field staff with leadership.
• Provide employee relations through coaching, training, and development.
• Ensure compliance with Federal, State and Local regulations.
• Supervise Estimators, Project Managers, Administrators, Asset Manager, and Sales/Marketing.
• Monitor workflow and respond to customer complaints; ensure quality control.
• Attend events and maintain relationships with clients; other duties as assigned.

Skills

People management

Multitasking

Delegation

Problem solving

Communication

Teamwork

Technology literacy

Customer service

Regulatory awareness

Education

Bachelor’s degree in business or equivalent experience

Tools

JD Edwards

Job description

BELFOR USA Group, Inc. is seeking an Operations Manager to oversee daily office operations and personnel, ensuring tasks align with BELFOR standards and regulatory requirements.

You will supervise multiple departments, recruit staff, and drive efficiency while maintaining client relationships and pursuing business growth opportunities. A strong leadership and communication background is essential.