Strategic Operations Manager

BELFOR Holdings Inc.; Orlando (FL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Medical

Dental

Vision

Disability insurance

Life insurance

PTO

Holidays

EAP

Job summary

BELFOR Holdings Inc. is seeking an Operations Manager to handle day-to-day office operations, supervise staff, and ensure compliance with BELFOR standards and regulations. You will support the General Manager, drive efficiency, and cultivate client relationships.

The role emphasizes leadership, training, performance management, and coordination across departments to maximize owner’s equity through effective personnel management and service delivery.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5+ years of experience in the insurance or restoration industry.
• Fluent in current technology, including basic computer programs, payroll and timekeeping software and smart phone functions
• Demonstrated ability to manage employees, including coaching, training, and conducting performance evaluations.
• Knowledge of company products, services, abilities, policies, and procedures.
• Knowledge of insurance industry and insured needs.
• Knowledge of all departments' tasks and duties.
• Well versed in federal and local codes and requirements.
• Skills in multitasking and delegating for speedy completion of duties.
• Skills in identifying and resolving customer problems and complaints.
• Excellent oral and written communication.
• Skills in current technology of office/field equipment and software.
• Computer skills: Word, Excel and payroll and time recording software. JD Edwards is preferred
• Professional demeanor and appearance
• Ability to work well with others, maintain professional interaction with co-workers and vendors.

Responsibilities

• Participate in the recruitment and hiring of office and field staff.
• Provide leadership for employee relations through effective communications, coaching, training and development.
• Ensure staff members are properly trained in BELFOR practices and protocols, and develop career path to maintain retention of team members.
• Ensure Compliance with Federal, State and Local regulations.
• Work independently and meet managerial goals.
• Communicate professionally with coworkers, customers and vendors.
• Organize daily activities of self and others and to work as a team player.
• Be a leader and lead the team to established goals.
• Supervise the work of Estimators, Project managers, Administrators, Asset manager, and Sales and Marketing efforts.
• Monitor work flow and systems for the most effective completion of tasks.
• Attend marketing events to be visible to potential leads and customers.
• Inspect projects to confirm quality control.
• Follow up on customer complaints and determine issues for resolution.
• Other projects and duties as assigned

Skills

Leadership

Communication

Multitasking

Payroll software

JD Edwards

Staff coaching

Compliance

Project management

Office software

Vendor relations

Education

Bachelor's degree

Tools

Excel

Word

Timekeeping software

Job description

BELFOR Holdings Inc. is seeking an Operations Manager to handle day-to-day office operations, supervise staff, and ensure compliance with BELFOR standards and regulations. You will support the General Manager, drive efficiency, and cultivate client relationships.

The role emphasizes leadership, training, performance management, and coordination across departments to maximize owner’s equity through effective personnel management and service delivery.