Field Operations Manager — Service, Routing & Warehouse

Culligan; Bismarck (AR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Employee discounts

Free uniforms

Training & development

Medical insurance

Vacation / PTO

Workwear provided

Cell phone

Tablet

Sales training

Subject Matter Expert training

Culligan in-home discounts

Additional perks

Job summary

Culligan seeks an experienced Operations Manager to lead service, route and warehouse teams in our Arkansas location. You will implement policies, streamline workflows, and ensure high-quality customer service across daily operations.

Reporting to the dealership general manager, you will supervise Technicians, Drivers, and staff, support scheduling, safety compliance, and inventory control while upholding Culligan’s standards.

Qualifications

• 3-5 years of front-line supervisory or management experience.
• Water treatment experience or plumbing background preferred.
• Working knowledge of Microsoft Office programs, specifically Excel, Outlook, and Word.
• Valid driver’s license and all state-mandated special motor vehicle operations certificates.
• Strong communication and customer service skills.

Responsibilities

• Supervise daily operations for Service Technicians, Route Drivers, and Warehouse Staff
• Manage efficient routing of deliveries and service calls
• Consistently administer company policies and procedures within the branch
• Perform daily reviews with individual Service Technicians, Route Drivers, and Staff
• Assign, schedule, and review all daily service work, deliveries, and warehouse activities
• Maintain performance standards for call-backs, stops per day, and overall productivity
• Coach and counsel employees and address performance issues in a timely manner
• Respond promptly to all customer inquiries, including any negative customer situations
• Complete basic installation and removal of water treatment equipment
• Adhere to and uphold all company safety guidelines and safe work practices
• Maintain an organized and neat warehouse
• Manage, maintain, and secure equipment inventory and supplies

Skills

Supervisory experience

Customer service

Front-line leadership

Education

Water treatment knowledge preferred

Tools

Microsoft Office (Excel create/analysis)

Outlook

Word

Job description

Culligan seeks an experienced Operations Manager to lead service, route and warehouse teams in our Arkansas location. You will implement policies, streamline workflows, and ensure high-quality customer service across daily operations.

Reporting to the dealership general manager, you will supervise Technicians, Drivers, and staff, support scheduling, safety compliance, and inventory control while upholding Culligan’s standards.