Operations Leader, Security Services & Client Success

Securitas USA; Dallas (TX); On-site; USD 59,000 - 61,000; Full time

Job summary

Securitas USA in Dallas, TX is seeking an Operations Manager to oversee day-to-day operations, workforce management, and client satisfaction across an assigned portfolio. You will drive service excellence, lead teams, and optimize performance in a fast-paced environment.

The ideal candidate has 5+ years of leadership in operations, strong knowledge of budgeting, scheduling, and labor management, and a hands-on approach to developing people while delivering measurable results.

Qualifications

• Bachelor's or equivalent leadership experience in operations is required.
• Strong knowledge of scheduling, budgeting, payroll, and labor cost control.
• Excellent communication and client-relations skills.

Responsibilities

• Lead daily operations to ensure service excellence and client satisfaction.
• Manage staffing, scheduling, performance, and workforce planning.
• Build and maintain client partnerships through regular communication and reviews.
• Assist with budget management, expenses, and operational reporting.
• Drive process improvements and compliance with company standards.
• Perform additional duties as assigned.

Skills

Leadership

Operations management

Workforce management

Client relations

Problem solving

Team development

Education

Associate's Degree

Tools

MS Office

Job description

Securitas USA in Dallas, TX is seeking an Operations Manager to oversee day-to-day operations, workforce management, and client satisfaction across an assigned portfolio. You will drive service excellence, lead teams, and optimize performance in a fast-paced environment.

The ideal candidate has 5+ years of leadership in operations, strong knowledge of budgeting, scheduling, and labor management, and a hands-on approach to developing people while delivering measurable results.