Security Operations Leader — Client & Staff Excellence

DSI Security Services; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation & Holidays

Life Insurance

401(k)/403(b) Plan

Ongoing Training & Development

Job summary

DSI Security Services in Tampa, FL is seeking an experienced Security Operations Manager to oversee day-to-day security operations across multiple client locations. The role emphasizes leadership, customer service, and operational efficiency in a fast-paced environment.

You will manage security personnel, coordinate staffing, and ensure compliance with client expectations and company standards while maintaining strong client relationships and delivering reliable, professional service.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Minimum of two years supervisory or management experience.
• Experience in contract security, military, law enforcement, or related leadership.
• Strong leadership, organizational, and problem-solving skills.
• Effective written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with basic to intermediate computer systems and reporting tools.
• Valid driver's license with clean driving record preferred.
• Reliable transportation and communication.
• Must pass background and drug screenings.
• Customer service oriented with professional appearance.

Responsibilities

• Serve as the primary liaison between DSI and assigned client accounts, ensuring high-quality security services and client satisfaction.
• Oversee daily security operations across assigned locations, including staffing, scheduling, payroll oversight, compliance, and post coverage.
• Lead, coach, and support Security Officers, Shift Supervisors, and Site Supervisors to ensure operational success and professional development.
• Assist with recruiting, interviewing, onboarding, and retention initiatives to maintain appropriate staffing levels.
• Conduct site visits, inspections, and performance evaluations to ensure compliance with client expectations and company standards.
• Respond to operational issues, incidents, emergencies, and client concerns in a timely and professional manner.
• Maintain accurate documentation, reports, and communication related to scheduling, personnel actions, incidents, and operational activities.
• Promote a culture of safety, accountability, professionalism, and customer service excellence.
• Ensure all assigned personnel are properly trained and compliant with company policies and post instructions.
• Build strong working relationships with clients, employees, and branch leadership.

Skills

Supervisory/Management experience

Leadership

Communication skills

Security operations knowledge

MS Office / reporting tools

Education

High school diploma or equivalent

College coursework or degree preferred

Tools

MS Excel

Reporting tools

Job description

DSI Security Services in Tampa, FL is seeking an experienced Security Operations Manager to oversee day-to-day security operations across multiple client locations. The role emphasizes leadership, customer service, and operational efficiency in a fast-paced environment.

You will manage security personnel, coordinate staffing, and ensure compliance with client expectations and company standards while maintaining strong client relationships and delivering reliable, professional service.