Operations Leader: Drive Service Excellence & Growth

Securitas, Inc.; Dallas (TX); On-site; USD 59,000 - 61,000; Full time

Job summary

Securitas USA is seeking an Operations Manager in Dallas, TX to lead daily operations, manage staffing and client relationships, and drive performance across an assigned portfolio. You will optimize labor costs, deliver service excellence, and support business growth in a fast-paced security services environment.

The role emphasizes hands-on leadership, problem-solving, and developing teams to achieve measurable results while maintaining company standards and client satisfaction.

Qualifications

• 5+ years of leadership experience in operations management, branch management, or related fields.
• Experience managing large, hourly workforces in multi-site or client-facing environments.
• Strong budget administration, labor management, and operational performance improvement experience.
• Excellent customer service, client relationship management, and employee development experience.
• Ability to analyze business metrics and implement solutions that improve operational performance and customer satisfaction.

Responsibilities

• Lead daily operations to ensure exceptional service delivery, client satisfaction, and achievement of business objectives.
• Manage staffing, scheduling, employee performance, and workforce planning to control labor costs.
• Build and maintain strong client partnerships through regular communication, performance reviews, and proactive issue resolution.
• Assist with budget management, expense control, payroll administration, and operational reporting.
• Drive process improvements, compliance initiatives, and operational efficiencies while maintaining company standards.
• Perform additional duties as assigned.

Skills

Leadership experience

Workforce management

Budget administration

Customer service orientation

Data-driven decision making

Education

Associate's Degree in Business Administration, Operations Management, or related field

Tools

Microsoft Office Suite

Excel

Job description

Securitas USA is seeking an Operations Manager in Dallas, TX to lead daily operations, manage staffing and client relationships, and drive performance across an assigned portfolio. You will optimize labor costs, deliver service excellence, and support business growth in a fast-paced security services environment.

The role emphasizes hands-on leadership, problem-solving, and developing teams to achieve measurable results while maintaining company standards and client satisfaction.