Operations Leader - Real Estate & Not-for-Profit

Gregory & Appel Inc; Indianapolis (IN); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Gregory & Appel Inc. seeks a Manager, Operations to lead an internal service team in Indianapolis, guiding day-to-day operations and driving process excellence. The role collaborates with Producers, Account Executives, and leadership to deliver exceptional employee and client experiences.

The ideal candidate will build high-performing teams, manage workload, and align staffing with growth and service objectives, while upholding G&A values.

Formación

• 5+ years of relevant insurance, operations, service, or agency experience.
• 2+ years of progressive people leadership experience.
• Proven ability to lead teams in a fast-paced environment with accountability for service quality and performance.
• Strong understanding of team workflows, service delivery, and process management.
• Experience with agency management systems and/or other technology platforms; leverage for reporting.

Responsabilidades

• Lead, coach, and develop direct reports with a culture of accountability and continuous improvement.
• Oversee day-to-day operations, balance workloads, and ensure adherence to service standards.
• Translate organizational goals into clear team priorities and action plans.
• Establish metrics and scorecards to measure performance and drive accountability.
• Champion technology and process improvements to enhance efficiency and client experience.
• Manage budget, staffing, and administrative processes for the team.

Conocimientos

People Leadership

Operational Leadership

Collaboration

Performance Management

Process Improvement

Financial Management

Herramientas

Agency Management Systems

Descripción del empleo

Gregory & Appel Inc. seeks a Manager, Operations to lead an internal service team in Indianapolis, guiding day-to-day operations and driving process excellence. The role collaborates with Producers, Account Executives, and leadership to deliver exceptional employee and client experiences.

The ideal candidate will build high-performing teams, manage workload, and align staffing with growth and service objectives, while upholding G&A values.