Operations Leader - Process Excellence & Client Delivery

The Sliding Door Company; West Chatsworth (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

The Sliding Door Company is seeking an Operations Manager to partner with the COO and drive operational excellence across the organization. You will implement advanced processes, mentor teams, and enhance customer service in the distribution center while ensuring safety, compliance, and profitability.

You will learn current service and installation workflows, lead installation teams, and provide technical guidance on shop drawings and site readiness, all while traveling to job sites as needed in

Qualifications

• 5+ years of experience in Operations Leadership, ideally within the building materials or construction industry.
• Strong analytical, interpersonal, and communications skills.
• Strong computer literacy skills in MS Applications (Outlook, Teams, Excel, etc.) and CRM.
• Experienced in supply chain, fulfillment, and commercial project coordination.
• Proficient time management and organizational capabilities to juggle multiple priorities effectively.
• Willingness to travel up to 10% of the time.

Responsibilities

• Lead and inspire a cohesive team culture, infusing collaboration, and unity throughout the organization.
• Learn current customer service, warehouse, and installation processes, identify challenges, and assist teams with improved strategies.
• Attain mastery in TSDC product specifications and applications.
• Manage installation teams, elevating their expertise and integrating continuous process improvements.
• Provide technical leadership to field personnel and Customer Service regarding installation challenges and site readiness.
• Drive Root Cause of Service Calls to achieve first-appointment installations.
• Conduct and facilitate team meetings to align field personnel and stakeholders.
• Manage commercial projects to timely execution, ensuring scheduling and installation processes are followed.
• Conduct timely performance evaluations and manage attendance.
• Travel to job sites, hubs, and TSDC locations to provide hands-on guidance when necessary.
• Uphold and reinforce company mission, strategic goals, SOPs and protocols.

Skills

Leadership

Communication

Analytical skills

Time management

Interpersonal skills

Travel readiness

Tools

CRM

MS Excel

MS Outlook

MS Teams

Job description

The Sliding Door Company is seeking an Operations Manager to partner with the COO and drive operational excellence across the organization. You will implement advanced processes, mentor teams, and enhance customer service in the distribution center while ensuring safety, compliance, and profitability.

You will learn current service and installation workflows, lead installation teams, and provide technical guidance on shop drawings and site readiness, all while traveling to job sites as needed in