Operations Leader: Process Excellence & Client Delivery

The Sliding Door Company; Los Angeles (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

The Sliding Door Company is seeking an Operations Manager to partner with the COO and drive operational excellence across the distribution and service functions. You will lead internal teams, optimize processes, ensure regulatory compliance, and enhance client relationships built by the Sales team while promoting safety and profitability.

You will mentor staff, implement advanced practices, and oversee procurement, installation readiness, and service outcomes at multiple CT locations.

Qualifications

• 5+ years of experience in Operations Leadership, ideally within the building materials or construction industry.
• Strong analytical, interpersonal, and communications skills.
• Proficient time management and organizational capabilities to juggle multiple priorities effectively.
• Experienced in supply chain, fulfillment, and commercial project coordination.
• Strong computer literacy with MS Applications (Outlook, Teams, Excel) and CRM.

Responsibilities

• Lead and inspire a cohesive team culture across the organization.
• Learn and optimize customer service, warehouse, and installation processes.
• Attain mastery in TSDC product specifications and applications.
• Manage installation teams and drive continuous process enhancements.
• Provide technical leadership on installation challenges and site readiness.
• Drive Root Cause of Service Calls for first-appointment installations.
• Facilitate team meetings to align field personnel and stakeholders.
• Oversee commercial projects to ensure on-time execution and proper workflows.
• Conduct performance evaluations and manage attendance.
• Travel to job sites and hubs to provide hands-on guidance as needed.
• Uphold company mission, SOPs, and protocols.

Skills

Operations Leadership

Analytical skills

Interpersonal skills

CRM

MS Office

Project coordination

Time management

Travel readiness

Tools

Outlook

Teams

Excel

CRM

Job description

Position Overview:

The Operations Manager plays a pivotal role as a key strategic partner to the company's COO, providing visionary leadership and guidance to the internal teams. Your mission is to drive operational excellence by implementing advanced processes and innovative practices across the Operations department. With a focus on enhancing client relationships established by the Sales team, your responsibilities encompass effective communication, meticulous material procurement, and regulatory compliance. Your leadership will foster a culture of mentorship and continuous improvement, elevating customer service quality and best practices throughout the distribution center. Your ultimate responsibility is to ensure safety, expertise, adherence to regulations, efficiency, and profitability in all business undertakings.

Position Overview:

The Operations Manager plays a pivotal role as a key strategic partner to the company's COO, providing visionary leadership and guidance to the internal teams. Your mission is to drive operational excellence by implementing advanced processes and innovative practices across the Operations department. With a focus on enhancing client relationships established by the Sales team, your responsibilities encompass effective communication, meticulous material procurement, and regulatory compliance. Your leadership will foster a culture of mentorship and continuous improvement, elevating customer service quality and best practices throughout the distribution center. Your ultimate responsibility is to ensure safety, expertise, adherence to regulations, efficiency, and profitability in all business undertakings.

Location:

• Chatsworth Office: 20235 Bahama St., Chatsworth, CA 91311
• This role is in-person
  
  

Main Job Tasks and Responsibilities:

• Lead and inspire a cohesive team culture, infusing collaboration, and unity throughout the organization
• Learn the current customer service, warehouse, and installation processes, to identify challenges, and assist the teams in tackling obstacles by applying improved strategies.
• Attain mastery in TSDC product specifications and applications
• Manage installation teams, elevating their expertise. Integrate continuous process enhancements and on-field outcomes
• Provide technical leadership to field personnel and Customer Service regarding installation challenges, shop drawing interpretations, and site readiness
• Drive the Root Cause of Service Calls initiative, aiming for first-appointment installations
• Conduct and facilitate team meetings, aligning field personnel and stakeholders to ensure consistent alignment
• Managing commercial projects to timely execution, ensuring scheduling and installation processes are being followed.
• Conduct timely performance evaluations and manage attendance.
• Travel to job sites, hubs, and TSDC locations to provide hands-on guidance when necessary
• Uphold and reinforce company mission, strategic goals, SOP’s and protocols.
  
  

Qualifications:

• 5+ years of experience in Operations Leadership, ideally within the building materials or construction industry
• Strong analytical, interpersonal, and communications skills
• Strong computer literacy skills in MS Applications (Outlook, Teams, Excel, etc.) and CRM.
• Experienced in supply chain, fulfillment, and commercial project coordination
• Proficient time management and organizational capabilities to juggle multiple priorities effectively
• Willingness to travel up to 10% of the time
  
  

Powered by JazzHR

lKIVdsiNHJ