Service Operations Manager

Accelera; Hilliard (OH); On-site; USD 110,000 - 180,000; Full time

Job summary

Accelera is seeking an accomplished Service Operations Manager to lead a high-performing team responsible for delivering exceptional service, profitability, and operational excellence across installation projects.

You will coach staff, optimize resources, ensure OSHA compliance, and partner with customers to grow service opportunities while overseeing P&L and budgeting. Travel to job sites as needed to support field teams and drive continuous improvement.

Qualifications

• 10+ years in the door and glass installation industry.
• 5+ years of leadership with full P&L oversight.
• Strong budgeting and performance analytics skills.
• Proven ability to hire, train, and develop cross-functional teams.
• Expertise with power tools and mechanical applications.

Responsibilities

• Oversee daily service center operations focusing on resources, productivity, and cost-efficiency.
• Coach staff, manage performance, and develop talent in a collaborative environment.
• Implement continuous improvement to streamline workflows and service quality.
• Maintain OSHA safety standards and regulatory compliance for a safe workplace.
• Drive growth by managing customer relationships and service expansion opportunities.
• Utilize door and glass installation expertise to troubleshoot issues and support field teams.
• Manage P&L, including budgeting, expense control, and financial reporting.

Skills

Leadership

P&L oversight

Budgeting

Performance analysis

Hiring & training

Cross-functional teams

Power tools

Mechanical applications

Job description

As a Service Operations Manager, you will lead a high-performing team to deliver exceptional service and operational excellence. You will be responsible for driving profitability, fostering a culture of safety, and ensuring that our technical installation services consistently exceed customer expectations.

About the Role

As a Service Operations Manager, you will lead a high-performing team to deliver exceptional service and operational excellence. You will be responsible for driving profitability, fostering a culture of safety, and ensuring that our technical installation services consistently exceed customer expectations.

Responsibilities

• Oversee daily service center operations, focusing on resource allocation, productivity, and cost-efficiency.
• Cultivate a collaborative work environment by coaching staff, managing performance, and developing talent.
• Implement continuous improvement strategies to streamline workflows and enhance service quality.
• Maintain strict compliance with OSHA safety standards and regulatory requirements to ensure a secure workplace.
• Drive business growth by managing key customer relationships and identifying opportunities for service expansion.
• Utilize technical expertise in door and glass installation to troubleshoot complex issues and support field teams.
• Manage P&L responsibilities, including budgeting, expense control, and financial performance reporting.

Required Skills

• 10+ years of experience in the door and glass installation industry.
• 5+ years of proven leadership experience with full P&L oversight.
• Strong proficiency in operational budgeting and performance analysis.
• Demonstrated success in hiring, training, and developing cross-functional teams.
• Expertise in power tools and technical mechanical applications.

Preferred Skills

• Experience in outside sales and business development.
• Advanced conflict resolution and strategic problem-solving abilities.
• Background in implementing lean or continuous improvement methodologies.
• Ability to travel to job sites as needed for project oversight.