Operations Leader – Logistics & Team Performance

The Home Depot; Houston (TX); On-site; USD 70,000 - 105,000; Full time

Job summary

Temco Logistics in Houston, TX seeks an DFS Operations Manager to lead drivers, office teams, and customers, ensuring service excellence and DOT compliance.

You will partner with the General Manager and leadership to optimize routes, manage payroll checks, and drive a culture of accountability and continuous improvement. This role demands strong operational leadership and hands-on people management.

Qualifications

• Experience leading fleet/operations teams.
• Ability to analyze metrics to drive decisions.
• Proven track record of improving service performance.

Responsibilities

• Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day
• Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions
• Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time
• Partner with the Router to optimize routes while staying within DOT regulations
• Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready
• Train, onboard, and support drivers and technicians so everyone understands the 'why' behind the process
• Manage driver schedules based on forecasts and hours budgets
• Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability
• Help build a culture where employees feel supported, informed, and set up for success
• Review payroll for accuracy and resolve discrepancies
• Ensure full compliance with check-in procedures, MARS cases, claims, and documentation
• Investigate freight and Sedgwick claims and drive timely resolution
• Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting
• Order office supplies, uniforms, and parts as needed
• Oversee inbound/outbound staging from Home Depot locations for seamless dispatch

Skills

Operational leadership

Multitasking & prioritization

Data-driven decisions

Team coaching

Job description

Temco Logistics in Houston, TX seeks an DFS Operations Manager to lead drivers, office teams, and customers, ensuring service excellence and DOT compliance.

You will partner with the General Manager and leadership to optimize routes, manage payroll checks, and drive a culture of accountability and continuous improvement. This role demands strong operational leadership and hands-on people management.