Operations Leader - Lean, Safety & Delivery Excellence

Amazon; Fall River (MA); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager to lead a team of salaried and hourly staff at our Fall River facility. You will drive safety, quality, attendance, and performance while delivering orders on time to customers. You will mentor staff, manage large-scale projects, and use data-driven analysis to improve productivity. Flexibility in schedule is required.

Join a dynamic WW Operations network offering growth, comprehensive benefits, and a path to advance within Amazon's logistics leadership.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills.
• Excellent customer service skills, communication skills and interpersonal skills.
• A Bachelor's or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Employee management

Performance management

Analytical skills

Customer service

Communication skills

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Tools

Lean process tools

Job description

Amazon is seeking an Operations Manager to lead a team of salaried and hourly staff at our Fall River facility. You will drive safety, quality, attendance, and performance while delivering orders on time to customers. You will mentor staff, manage large-scale projects, and use data-driven analysis to improve productivity. Flexibility in schedule is required.

Join a dynamic WW Operations network offering growth, comprehensive benefits, and a path to advance within Amazon's logistics leadership.