Operations Leader: Growth, Guest Experience & Development

Chick-fil-A; Delray Beach (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Performance Based Bonus

Performance Based Advancement

Leadership Skill Development

College Scholarships

Flexible Hours

Free meals while working

Employee Discounts

Closed on Sundays

Job summary

Chick-fil-A Atlantic Avenue Delray Beach is seeking a strong hands-on Director of Operations to lead day-to-day restaurant activities, ensuring sales and quality targets are met while maintaining safety standards and guest satisfaction.

You will supervise Store Leaders, drive performance, training, and growth, and collaborate with the executive team to realize the store’s vision and values.

Qualifications

• Bachelor's degree preferred but not required.
• Available to work 40+ hours including Fridays and Saturdays, with flexible hours.
• Minimum of 3 years in a leadership role in hospitality or restaurant industry.
• Experience training, coaching and mentoring team members.
• Ability to lift 25+ lbs. and stand for long periods.

Responsibilities

• Assists in managing Team Members and Leaders to optimize performance and ensure operational efficiency.
• Maintains restaurant cleanliness across all areas including drive-thru and dining room.
• Oversees labor and food costs to maintain budget efficiency.
• Develops talent pipeline and mentors team members for growth.
• Ensures top-tier Guest Experience and alignment with brand standards.

Skills

Leadership

Team Management

Customer Service

Communication

Coaching/Mentoring

Operational Excellence

Education

Bachelor's degree preferred

Job description

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business.Looking for a strong hands-on leader who is passionate about growth and development.

The ideal candidate is a highly skilled, analytical and experienced leader in the quick service industry who will join our senior management team. You will be responsible for leading the company's day-to-day business operations, which includes maintaining the sales and finance targets, managing team performance and ensuring operational, quality and safety standards are met while achieving high levels of guest satisfaction. The Director is responsible for managing and motivating Team Leaders, ensuring the day-to-day operations of the restaurant including Speed of Service, CEMs, Food Waste and Safety Standards are maintained and achieved. Leads the restaurant in accomplishing Chick-fil-A Atlantic Avenue’s vision and ensuring the values are being lived on a daily basis. Directly involved in mentoring and helping team members develop, providing required training along each phase in the growth path. You will be responsible for leading the company’s day to day business operations for a particular day-part and ensuring that procedures are carried out properly.The Director of Operations regularly evaluates organizational efficiency and makes necessary changes to maximize productivity.Additionally, the Director of Operations works with the Executive Director team and finds ways to contribute to the store’s vision and goals.

This opportunity is available for single unit restaurant, located in Atlantic Avenue, Delray.

Benefits Include:

• Competitive Pay
• Performance Based Bonus
• Performance Based Advancement
• Leadership Skill Development Opportunity
• College Scholarships
• Flexible Hours
• Free meals while working.
• Employee Discounts
• Closed on Sundays

Responsibilities:

• Assists in managing Team Members and Leaders to optimize performance and ensure operational efficiency.
• Maintains the cleanliness of the restaurant, including the drive-thru, parking lot, patio, dining room, front counter, drive-thru cockpit, and bathrooms.
• Keeps the EcoSure score between 1 and 3, ensuring adherence to health and safety standards.
• Maintains Deloitte visit scores between 90% and 100%, indicating high operational standards.
• Oversees daily management of labor and food costs to maintain budget efficiency.
• Focuses on continuous team development and assists in building a talent pipeline to foster internal growth and development.
• Achieves or exceeds chain scores in key performance areas such as speed of service, order accuracy, attentiveness and courtesy, and cleanliness as measured by the Customer Experience Monitor (CEM) system.
• Ensures Team Huddles are executed or supervised, aligning the team on goals and daily operations.
• Implements systems to create a remarkable guest experience consistently.
• Manages end-of-month inventory counts (approximately every six months).
• Ensures sales forecasting is utilized for effective operational planning.
• Follows Florida labor laws to maintain legal compliance.
• Implements both franchise and Florida state food safety policies and procedures.
• Focuses on continuous self-improvement to stay aligned with organizational and personal growth.
• Honors and encourages others to follow and fulfill the purpose and values of the Chick-fil-A Atlantic Avenue.

Knowledge and Experience Requirements:

• A Bachelor’s Degree in Business, Marketing, Finance or any other related field is preferred but not required.
• Must be available to work 40 hours or more including Fridays and Saturdays and be willing to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Minimum of 3 years experience working in a leadership role in hospitality or restaurant industry is required.
• Prior experience training, coaching and mentor team members.
• Must be able to lift heavy objects 25+ lbs. and stand for long periods.

Skills & Attributes:

• Leadership Skills: Strong leadership qualities with the ability to inspire, motivate, and develop team members. Ability to lead by example, displaying high levels of professionalism, attention to detail, and a commitment to customer service.
• Interpersonal Skills: Excellent social skills and high E.Q. (emotional intelligence).
• Open Minded: Open to learning, improving and receptive to constructive feedback.
• Change Agile: Open to change, willingness to change approach and demonstrates to others the benefits of the change(s).
• Communication Skills: Strong communication skills, able to explain tasks in an easy-to-understand manner.
• Organisational Skills: Highly organized with the ability to manage multiple responsibilities.
• Adaptable: Ability to adjust leadership styles when managing different personalities.
• Team Player: Able to collaborate with other leaders and team members to ensure a positive and productive work environment.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.