Assistant Director of Operations

Workstream; Delray Beach (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Performance Based Advancement

Leadership Skill Development

College Scholarships

Flexible Hours

Free meals while working.

Employee Discounts

Closed on Sundays

Job summary

Chick-fil-A Atlantic Avenue is seeking an Assistant Director of Operations to lead daily restaurant operations, coach leaders, and drive exceptional guest experiences. You will partner with Directors to optimize service, safety, and profitability while fostering team growth and community engagement.

The role emphasizes developing leaders, maintaining high standards, and delivering hospitality in a fast-paced environment with a focus on teamwork and continuous improvement.

Qualifications

• Must demonstrate strong leadership and team development capabilities.
• Experience in hospitality, restaurant, or quick service settings.
• Excellent communication and people skills with a customer‑facing mindset.

Responsibilities

• Oversee daily restaurant operations to ensure service, cleanliness, quality and safety.
• Coach and mentor Team Leaders and Team Members to build leadership capacity.
• Drive KPIs such as Speed of Service, guest satisfaction, waste, and labor cost.
• Support event execution, catering orders and brand initiatives with the Directors.
• Analyze sales and ops reports to maintain financial health and targets.
• Ensure compliance with Florida labor laws, food safety, and brand standards.
• Lead team huddles and develop systems for consistent guest experiences.

Skills

Leadership

Interpersonal/Hospitality

Communication

Detail-Oriented

Team Player

Problem Solving

Organisational

Adaptable

Open Minded

Education

High school diploma

Job description

We are hiring, an Assistant Director of Operations

Are you a natural leader who thrives in a fast-paced environment and is passionate about hospitality, team development, and operational excellence? Chick-fil-A Atlantic Avenue is looking for an Assistant Director of Operations to join our leadership team and help drive growth, efficiency, and exceptional guest experiences.

The Assistant Director of Operations, plays a vital role in overseeing restaurant operations, supporting team development, and ensuring service excellence. The Assistant Director closely supports the Directors to enhance operational processes, and develop leaders within the team. This role is ideal for someone with a heart for service and a drive to grow both people and business.

This opportunity is available for single unit restaurant, located in Atlantic Avenue, Delray.

Benefits Include:

• Competitive Pay
• Performance Based Advancement
• Leadership Skill Development Opportunity
• College Scholarships
• Flexible Hours
• Free meals while working.
• Employee Discounts
• Closed on Sundays

Key Responsibilities

Provides support to the Directors in the following:

• Leads and manages daily restaurant operations during assigned day-parts to ensure excellence in service, cleanliness, quality, and safety.
• Coaches and mentors Team Leaders and Team Members, helping them grow through intentional training and leadership development.
• Executes strategies that drive key performance metrics including Speed of Service, CEMs, Food Waste, and Labor Costs.
• Supports the execution of community events, catering orders, and brand-building initiatives alongside the Director Team.
• Analyzes sales and operational reports to maintain financial health and meet performance targets.
• Ensures ongoing compliance with Florida labor laws, food safety regulations, and Chick‑fil‑A’s corporate and local standards.
• Leads Team Huddles and build systems that create consistency in guest experience.
• Performs and oversees end‑of‑month inventory counts and sales forecasting.
• Promotes and upholds the culture, vision, and purpose of Chick‑fil‑A Atlantic Avenue daily.

Knowledge and Experience:

• High school diploma is required.
• Must be at least 18 years.
• Valid driver’s license required.
• Availability to work 40+ hours/week including weeknights and Saturdays.
• Ability to lift 25+ lbs. and stand for extended periods
• Must have 2 years experience leading in a hospitality, restaurant or quick service industry.
• Prior experience coaching, mentoring and leading a team is required.

Skills & Attributes

• Interpersonal/Hospitality: Excellent interpersonal skills, adopts positive outlook and committed to providing excellent hospitality.
• Leadership: Strong leadership qualities with the ability to lead self, inspire, motivate, and develop team members.
• Problem Solving: Able to contribute to the solutions.
• Open Minded: Open to learning, improving and receptive to constructive feedback.
• Communication: Strong communication skills, able to communicate clearly and enthusiastically when engaging with team members and customers.
• Organisational: Highly organized with the ability to manage multiple responsibilities.
• Adaptable: Thrives in a fast-paced environment and handles challenges with a positive attitude.
• Detail-Oriented: Ensures accuracy in food handling, service, and event execution.
• Team Player: Works collaboratively and supports team members and leaders.

Ready to take your next step in leadership?

Apply now to be part of a team that’s building something remarkable at Chick‑fil‑A Atlantic Avenue.

Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.