Operations Manager: Lead Operations & Growth

Sethwalizer; Spring Ridge (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Seth Walizer State Farm is seeking an Operations Manager to lead the daily operations of the agency. You will partner with the agent to drive efficiency, manage team workflows, and ensure exceptional service for customers.

Strong leadership, organization, and ownership are essential to succeed in this role at a growing State Farm agency. Preferred candidates hold active Property & Casualty and Life & Health licenses and have prior agency experience, but we are willing to develop the right person

Qualifications

• We require leadership, organization, and attention to detail.
• Licenses in Property & Casualty and Life & Health are preferred.
• Experience in a State Farm agency or insurance operations is a plus.

Responsibilities

• Oversee and coordinate day-to-day agency operations.
• Help manage team workflow, priorities, schedules, and follow-up.
• Monitor tasks and processes to ensure deadlines and agency expectations are met.
• Track agency activity and assist with performance reporting.
• Help establish and maintain efficient office procedures and workflows.
• Identify operational issues and implement solutions with the agent.
• Support onboarding, training, and development of team members.
• Assist with customer service escalations and follow-through.
• Help maintain compliance with agency and insurance requirements.
• Communicate expectations and create accountability across the team.
• Partner with the agent on agency goals and performance.
• Step in wherever needed to keep the agency organized and moving forward.

Skills

Highly organized

Detail-oriented

Strong communicator

Problem-solver

Leadership potential

Accountability

Education

Property & Casualty and Life & Health licenses

Job description

Seth Walizer State Farm is seeking an Operations Manager to lead the daily operations of the agency. You will partner with the agent to drive efficiency, manage team workflows, and ensure exceptional service for customers.

Strong leadership, organization, and ownership are essential to succeed in this role at a growing State Farm agency. Preferred candidates hold active Property & Casualty and Life & Health licenses and have prior agency experience, but we are willing to develop the right person