Ops Leader — Credit Union: Loans & Collections

Cutoday USA; Norfolk (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Norfolk Community FCU in Norfolk, VA is seeking an experienced Operations Manager to lead daily credit union operations, build trusted member relationships, and oversee consumer and real estate loan activities along with collections.

Ideal candidates bring 5+ years in financial services, strong underwriting skills, and a solid grasp of credit union operations, processes, and community impact.

Qualifications

• 5+ years in the financial industry (credit union experience preferred).
• 5+ years collection experience.
• Critical thinking to evaluate sources of information and draw conclusions and a strong working knowledge of credit union operations and philosophy.
• Excellent communication skills and loan underwriting knowledge are key.

Responsibilities

• This role manages daily operations of the credit union and helps establish office procedures, maintain daily contact with staff, members, and the community to provide support, and maintain and build trusted relationships.
• This role is also responsible for overseeing and enhancing the full scope of consumer loans and real estate loans as well as collections.
• This candidate will oversee and have a strong working knowledge of ACH, share drafts, debit and credit card maintenance and processing as well as online banking and bill payer procedures.

Skills

Financial industry experience

Collections experience

Critical thinking

Credit union operations

Loan underwriting

Communication skills

Job description

Norfolk Community FCU in Norfolk, VA is seeking an experienced Operations Manager to lead daily credit union operations, build trusted member relationships, and oversee consumer and real estate loan activities along with collections.

Ideal candidates bring 5+ years in financial services, strong underwriting skills, and a solid grasp of credit union operations, processes, and community impact.