Digital Services Manager: Fraud & Operations Lead

ORNL Federal Credit Union; Oak Ridge (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

The Digital Services Manager at ORNL Federal Credit Union will lead the Digital Services team, overseeing fraud mitigation, escalated member and system issues, and vendor relationships to deliver secure, reliable digital services. You will drive operational excellence, testing, and releases while ensuring compliance and incident response.

You will manage personnel, set goals, and coordinate with internal teams and vendors to optimize member experience and service performance in a fast-paced

Qualifications

• 5+ years in digital banking, financial services ops, fraud prevention, or related field.
• 3+ years of leadership, supervisory, or team management experience.
• Experience managing vendor relationships, system implementations, or digital releases is preferred.
• High School Diploma or GED required; Bachelor's degree or equivalent preferred.

Responsibilities

• Leads and develops the Digital Services team, setting performance expectations and staffing coverage.
• Oversees digital fraud mitigation, outages, and vendor relationships, ensuring timely escalations.
• Ensures compliance with regulations, security standards, and internal controls for digital ops.
• Performs other job-related duties as assigned.

Skills

Leadership

Analytics

Risk analysis

Communication

Digital banking systems

Education

High School Diploma or GED

Bachelor's Degree or higher preferred

Tools

Fraud monitoring tools

Microsoft Office

Job description

The Digital Services Manager at ORNL Federal Credit Union will lead the Digital Services team, overseeing fraud mitigation, escalated member and system issues, and vendor relationships to deliver secure, reliable digital services. You will drive operational excellence, testing, and releases while ensuring compliance and incident response.

You will manage personnel, set goals, and coordinate with internal teams and vendors to optimize member experience and service performance in a fast-paced