Operations Leader — Construction & Building Materials

DH Pace Company, Inc.; Bloomington (IL); On-site; USD 74,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

HSA/FSA options

Paid time off

Disability coverage

Employee discounts

Job summary

DH Pace Company, Inc. in Bloomington, IL is hiring an Operations Manager to lead day-to-day operations, scheduling, and coordination with field installers and service techs to meet customer expectations and grow revenue across automatic and manual entry doors.

The role requires 3+ years of leadership in field and office operations, proficiency with ERP/CRM systems, and a Bachelor's degree preferred; travel to St. Louis for training is possible.

Qualifications

• Minimum three (3) years' experience managing field and office personnel, sales, projects, budgets and financials, ordering materials, and interfacing with customers and sales staff.
• Bachelor's degree preferred.
• Must be willing and available to Train up to three (3) times during first 90-days in St. Louis, MO.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.

Responsibilities

• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Manage day-to-day operations with a high sense of urgency and fast paced culture and ensure staff perform the required daily tasks in their respective areas with utilization of the company's best practices, policies and procedures.
• Gain full understanding of, and expectations for, operational and sales procedures and processes, customer satisfaction, staff management, profitability of work performed, and return on sales that meet or exceed the annual financial budget/forecast.
• Call on customers for sales opportunities to increase sales revenues and prepare bids and quotes
• Ensure proper pool management, correct routing efficiencies and daily schedules maximize department capacity while providing a high level of customer service
• Effectively manage to ensure positive results on all Length of Service reporting and metrics
• Ensure productive SODD and Ageing meetings happen weekly and are effective
• Assist with hiring, training, and developing employees; improve individual performance of the field force you manage through regular coaching of managers and yearly performance reviews.
• Effectively communicate with customers, ensuring the highest quality service has been provided; occasional travel to jobs sites/customers as necessary.
• Effectively develop and lead monthly safety meetings, department meetings and financial reviews and achieve financial objectives set forth by senior management team.
• Other responsibilities and projects as assigned.

Skills

People management

Operations planning

Forecasting

ERP/CRM experience

Education

Bachelor's degree preferred

Tools

ERP/CRM systems

Job description

DH Pace Company, Inc. in Bloomington, IL is hiring an Operations Manager to lead day-to-day operations, scheduling, and coordination with field installers and service techs to meet customer expectations and grow revenue across automatic and manual entry doors.

The role requires 3+ years of leadership in field and office operations, proficiency with ERP/CRM systems, and a Bachelor's degree preferred; travel to St. Louis for training is possible.