Commercial Doors Operations Leader

DH Pace; North Carolina; On-site; USD 93,000 - 149,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) with employer match

HSA and FSA options

Paid time off and holidays

Employee discounts

Job summary

DH Pace Company, Inc. is seeking a General Manager to lead our established door business in Columbus, OH. You will oversee New Construction, Aftermarket, and Service operations, drive revenue growth, manage budgets, and mentor a diverse team.

Qualifications include 5+ years of leadership in a commercial door or related industry, strong ERP/CRM and Excel proficiency, and a track record of improving profitability while delivering top-notch customer service. Travel for training may be required.

Qualifications

• Minimum five (5) years’ experience managing personnel, projects, sales and customer service expectations, as well as operational revenues, expenses and reporting in a leadership position.
• Training: Must be willing and available during first six-months of employment to train in St. Louis, MO, Bloomington, IL, Kansas City and/or another satellite market of Kansas City, for up to three (3) times; one week per trip.
• Proficient with Windows based programs and ERP/CRM systems and a good understanding/use of Excel.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Responsibilities

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Use division financial reports (daily, weekly, and monthly) and metrics for review and utilization in the management of daily operations.
• Hire, train and develop new employees; improve individual performance through daily coaching, monthly P&L and Scorecard reviews and yearly performance reviews.
• Effectively lead meetings, set performance expectations and hold employees accountable.
• Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.

Skills

P&L management

Leadership

Budgeting

Analytical skills

Driving

Education

Bachelor’s degree preferred

Tools

ERP/CRM systems

Excel

Windows-based programs

Job description

DH Pace Company, Inc. is seeking a General Manager to lead our established door business in Columbus, OH. You will oversee New Construction, Aftermarket, and Service operations, drive revenue growth, manage budgets, and mentor a diverse team.

Qualifications include 5+ years of leadership in a commercial door or related industry, strong ERP/CRM and Excel proficiency, and a track record of improving profitability while delivering top-notch customer service. Travel for training may be required.