Hybrid Operations Manager — Client Delivery & Growth

RRD; Phoenix (AZ); Hybrid; USD 83,000 - 87,000; Full time

Benefits offered by this job

Health insurance options

401k Retirement Savings Plan

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Disability Insurance

Job summary

RRD in Phoenix, Arizona, is looking for an Operations Manager to lead a dynamic team while overseeing client service delivery. The role involves managing operations to ensure exceptional service and financial performance. Ideal candidates should have a strong leadership background with over 5 years in customer service environments.

The position is hybrid, allowing for onsite and remote work. Beneficial offerings include health insurance, retirement plans, and paid time off.

Qualifications

• Over 5 years of experience in a leadership role in customer service.
• Track record of implementing solutions for performance improvement.
• Experience in financial management impacting P&L.

Responsibilities

• Oversee contracted operations to meet client needs.
• Develop a highly functioning client team.
• Review monthly P&L and manage financial resources.

Skills

Client service skills

Leadership

Financial management

Operational excellence

Microsoft Office skills

Education

Bachelor’s degree or equivalent experience

Job description

RRD in Phoenix, Arizona, is looking for an Operations Manager to lead a dynamic team while overseeing client service delivery. The role involves managing operations to ensure exceptional service and financial performance. Ideal candidates should have a strong leadership background with over 5 years in customer service environments.

The position is hybrid, allowing for onsite and remote work. Beneficial offerings include health insurance, retirement plans, and paid time off.