Senior General Manager, Client & Operations

RR Donnelley; Illinois; On-site; USD 99,100 - 158,500; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley is seeking an Associate General Manager to lead operational excellence and team performance for one of its largest retail clients in Illinois. This role involves strategic oversight, client relationship management, and team development to ensure quality service delivery.

The ideal candidate will have over 8 years of leadership experience, relevant qualifications, and a strong proficiency in Microsoft Office and Adobe tools. Join RRD and contribute to optimizing client partnerships and internal operations.

Qualifications

• At least 8 years of experience in leadership and client services.
• Expert proficiency in data analysis using Microsoft Excel and pivot tables.
• Deep understanding of agency processes and workflows.

Responsibilities

• Oversee operational excellence and team performance.
• Manage client relationships and expectations effectively.
• Refine day-to-day operations to maintain quality standards.

Skills

Management skills

Communication skills

Attention to detail

Education

Bachelor's degree in a related discipline

Tools

Microsoft Office including Excel

Adobe Creative Cloud

Job description

RR Donnelley is seeking an Associate General Manager to lead operational excellence and team performance for one of its largest retail clients in Illinois. This role involves strategic oversight, client relationship management, and team development to ensure quality service delivery.

The ideal candidate will have over 8 years of leadership experience, relevant qualifications, and a strong proficiency in Microsoft Office and Adobe tools. Join RRD and contribute to optimizing client partnerships and internal operations.