Operations Leader: Banking Services & DMV/Titles

Firefighters First Credit Union; Raintree Estates (TN); On-site; USD 100,000 - 111,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Life insurance

AD&D

Disability coverage

401k with match

Education reimbursement

Pet insurance

PTO 4 weeks

Job summary

Firefighters First Federal Credit Union in Hendersonville, TN, is seeking a Banking Operations Manager to lead end-to-end operations for members and internal teams. The role emphasizes accurate, compliant service delivery, process improvements, and close coordination with back-office functions such as DMV/title and Trust/IRA administration.

The ideal candidate will have a minimum of three years of supervisory experience and a track record of managing cross-functional processes to support

Qualifications

• Minimum 3 years supervising or managing employees.

Responsibilities

• Leading end-to-end Operations support for members and internal teams, ensuring efficient, accurate, and compliant service delivery.
• Managing daily Operations functions, including account maintenance, Trust and IRA administration, deceased/inactive/dormant accounts, and DMV/title activities.
• Overseeing and managing key operational processes, including member statements, tax forms, backup withholding, escheatment, deposit rate changes, system upgrades, and new product implementations.
• Developing, maintaining, and serving as the subject matter expert for Operations and DMV/title policies, procedures, and job aids, ensuring appropriate controls and risk mitigation.
• Monitoring key operational metrics, identifying trends, and leading cross-functional process improvements to streamline workflows, enhance efficiency, and elevate the member experience.
• Ensuring timely completion of assigned tasks and projects by setting clear priorities, managing deadlines, and maintaining consistent follow-up with leadership.

Job description

Firefighters First Federal Credit Union in Hendersonville, TN, is seeking a Banking Operations Manager to lead end-to-end operations for members and internal teams. The role emphasizes accurate, compliant service delivery, process improvements, and close coordination with back-office functions such as DMV/title and Trust/IRA administration.

The ideal candidate will have a minimum of three years of supervisory experience and a track record of managing cross-functional processes to support