Branch Leader: Grow Teams & Elevate Member Experience

US Community Credit Union; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay based on experience

401(k) with company matching

100% employer-paid health insurance

Vision and dental insurance options

Company-paid life insurance equal to你的

Company-paid short-term and long-term 

Disability insurance

Job summary

US Community Credit Union is seeking a Branch Manager in Nashville to lead daily branch operations, coach a team, and build strong member relationships that drive growth. You will oversee service standards, implement improvements, and ensure compliant operations while delivering exceptional member experiences.

The role emphasizes leadership, staff development, and a commitment to community service, with opportunities for career advancement within a member-first credit union.

Qualifications

• Three to five years of related branch leadership or supervisory experience.
• Strong communication and interpersonal skills to coach staff and engage members.
• Knowledgeable about financial services and customer service standards.

Responsibilities

• Directs and oversees branch operations to align with goals.
• Coach and develop employees, deliver exceptional member experiences.
• Ensure compliance with policies and regulatory requirements.
• Monitor performance metrics and drive growth.
• Manage scheduling, training, and daily activities.
• Provide timely support to members and resolve issues.

Skills

Leadership

Coaching

Member service

Communication

MS Word

MS Excel

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

US Community Credit Union is seeking a Branch Manager in Nashville to lead daily branch operations, coach a team, and build strong member relationships that drive growth. You will oversee service standards, implement improvements, and ensure compliant operations while delivering exceptional member experiences.

The role emphasizes leadership, staff development, and a commitment to community service, with opportunities for career advancement within a member-first credit union.