Operations Leader - Additional Services Growth

The Shield Companies; Atlanta (GA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Paid sick time

Paid vacation

10 company-paid holidays

Medical, dental, vision

401(k) with match

Employee Assistance Program (EAP)

Discounted pest control services

Job summary

EcoShield Pest Solutions is seeking an Operations Manager – Additional Services to lead the sales and service teams driving service revenue and exceptional customer experiences. You’ll work with the General Manager to recruit, develop, and coach staff, oversee field operations, and ensure safety and quality across teams.

You will coach and evaluate performance, lead meetings, audits, and implement continuous improvement while managing inventory, GPS tracking, and service assets in a fast-paced

Qualifications

• 2+ years of management experience in pest control, field operations, or fleet management.
• 1+ years of experience in customer service, customer retention, and/or training support responsibilities.
• Must be 21 years of age or older with a valid driver’s license and 3+ years of driving history.

Responsibilities

• Partner with the General Manager to recruit, onboard, develop, and retain Branch Sales Professionals and Technicians.
• Lead sales and service teams by monitoring staffing, productivity, close rates, revenue growth, and operations.
• Provide hands-on field leadership through ride-alongs, inspections, coaching, and team engagement.
• Conduct and document sales/service evaluations to ensure safety, quality, and best practices.
• Facilitate regular sales meetings, safety trainings, and cross-team collaboration sessions.

Tools

GPS tracking systems

Job description

EcoShield Pest Solutions is seeking an Operations Manager – Additional Services to lead the sales and service teams driving service revenue and exceptional customer experiences. You’ll work with the General Manager to recruit, develop, and coach staff, oversee field operations, and ensure safety and quality across teams.

You will coach and evaluate performance, lead meetings, audits, and implement continuous improvement while managing inventory, GPS tracking, and service assets in a fast-paced