Pest Control Ops Leader — Growth, People & Field Excellence

EcoShield Pest; Round Rock, Northern (TX, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

Paid sick and vacation

Medical, dental, and vision

401(k) with match

Employee Assistance Program

Discounted pest control services

Job summary

EcoShield Pest Solutions in Round Rock, Texas seeks an Operations Manager for Additional Services to lead sales and service teams, drive revenue, and ensure exceptional customer experiences. You will partner with the General Manager to recruit, develop, and coach staff while overseeing field operations and service quality.

This role emphasizes coaching, safety compliance, audits, and ongoing improvement across teams with a focus on delivering outstanding service outcomes.

Qualifications

• 2+ years of management experience in pest control, field operations, or fleet management.
• 1+ years of experience in customer service, customer retention, and/or training support.
• Must be 21 years of age or older.
• Valid driver’s license with 3+ consecutive years of driving history.
• Must obtain and maintain state pest control certifications and licensing (training provided).

Responsibilities

• Partner with the General Manager to recruit, onboard, develop, and retain high‑performing Branch Sales Professionals and Additional Services Technicians through training.
• Lead Additional Services sales and service teams by monitoring staffing, productivity, and revenue growth.
• Provide hands‑on field leadership through ride‑alongs, coaching, and field engagement activities.
• Conduct and document sales and service evaluations to ensure safety, quality, and best practices.
• Facilitate regular sales meetings, safety trainings, and cross‑team collaboration sessions.
• Deliver coaching, performance management, and corrective actions based on feedback and metrics.
• Oversee customer account audits and resolve escalated concerns for positive outcomes.
• Ensure compliance with federal, state, and local regulations and provide ongoing training.
• Manage inventory controls, GPS tracking, service equipment, and ticket audits.
• Support business continuity by covering priority routes as needed.

Skills

Management experience

Team leadership

Sales coordination

Customer service

Safety compliance

Job description

EcoShield Pest Solutions in Round Rock, Texas seeks an Operations Manager for Additional Services to lead sales and service teams, drive revenue, and ensure exceptional customer experiences. You will partner with the General Manager to recruit, develop, and coach staff while overseeing field operations and service quality.

This role emphasizes coaching, safety compliance, audits, and ongoing improvement across teams with a focus on delivering outstanding service outcomes.