Operations Manager

The Shield Co Management, LLC; Atlanta (GA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Weekly Pay

10 company-paid holidays

Medical, dental, and vision

401(k) with company match

Employee Assistance Program (EAP)

Discounted pest control services

Job summary

The Shield Co Management, LLC is seeking an Operations Manager – Additional Services in Atlanta to lead the sales and service teams driving additional service revenue while delivering exceptional customer experiences and maintaining operational excellence.

This role partners with the General Manager to recruit, develop, and coach team members, overseeing field operations, safety compliance, and service quality, with a strong field presence and coaching emphasis.

Qualifications

• 2+ years of management experience in pest control, field operations, or fleet management.
• At least 1 year of experience in customer service, customer retention, and/or training support responsibilities.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history.
• Must obtain and maintain state-required pest control certifications and licensing (training provided).

Responsibilities

• Partner with the General Manager to recruit, onboard, develop, and retain high-performing Branch Sales Professionals and Additional Services Technicians through training programs.
• Lead the performance of Additional Services sales and service teams by monitoring staffing, productivity, close rates, revenue growth, and operational effectiveness.
• Provide hands-on field leadership through ride-alongs, inspections, coaching, and team engagement activities to support employee development and service excellence.
• Conduct and document sales and service evaluations to ensure safety, service quality, and sales best practices.
• Oversee customer account audits and resolve escalated concerns to ensure positive outcomes and adherence to regulatory requirements.
• Manage inventory controls, GPS tracking, service equipment maintenance, and service ticket audits to promote accuracy and accountability.

Skills

Management experience

Leadership

Customer service

Training support

Job description

3916 Tradeport Blvd Suite 1003 Atlanta, Georgia 30354

Operations Manager – Additional Services

The Operations Manager – Additional Services leads the sales and service teams responsible for driving additional service revenue, delivering exceptional customer experiences, and ensuring operational excellence. This role partners with the General Manager to recruit, develop, and coach team members while overseeing field operations, performance management, safety compliance, and service quality.

Position Summary

Lead the sales and service teams responsible for driving additional service revenue, delivering exceptional customer experiences, and ensuring operational excellence. This role partners with the General Manager to recruit, develop and coach team members while overseeing field operations, performance management, safety compliance, and service quality.

Responsibilities

Partner with the General Manager to recruit, onboard, develop, and retain high-performing Branch Sales Professionals and Additional Services Technicians through comprehensive technical, sales, customer service, and field-based training programs. Lead the performance of Additional Services sales and service teams by monitoring staffing levels, productivity, close rates, revenue growth, and overall operational effectiveness. Provide hands‑on field leadership through ride‑alongs, inspections, coaching, and team engagement activities, maintaining a strong presence in the field to support employee development and service excellence. Conduct and document sales and service evaluations to ensure adherence to company standards, safety requirements, service quality expectations, and sales best practices. Facilitate regular sales meetings, safety trainings, and operational collaboration sessions to drive performance, communication, and continuous improvement across teams. Deliver ongoing coaching, performance management, and corrective action initiatives based on field observations, customer feedback, service audits, and business performance metrics. Oversee customer account audits and resolve escalated customer concerns to ensure a positive customer experience and successful service outcomes. Ensure compliance with all applicable federal, state, and local regulations by maintaining operational expertise and providing ongoing employee training and guidance. Manage inventory controls, GPS tracking systems, service equipment maintenance, and service ticket audits to promote operational accuracy, accountability, and asset management. Support business continuity by performing field service responsibilities as needed, including coverage of priority, emergency, or high-demand service routes. Assist the General Manager with operational planning, incident reporting, budget management, expense control, and participation in key leadership meetings.

Qualifications

• 2+ years of management experience in pest control, field operations, or fleet management, with 1+ years of experience in customer service, customer retention, and/or training support responsibilities
• Must be 21 years of age or older
• Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role
• Must obtain and maintain all state-required pest control certifications and licensing (training provided)

Why Work for EcoShield Pest Solutions?

EcoShield Pest Solutions is proud to offer competitive pay and full benefits! Weekly Pay–get paid every Friday! Paid sick and vacation time along with 10 company-paid holidays. Comprehensive benefits package including medical, dental, and vision options. 401(k) with a competitive match. Access to the Employee Assistance Program (EAP). Discounted pest control services for employees and their friends and family. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $70,000 and $80,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Requires prolonged periods of sitting at a desk or workstation frequent use of hands and fingers for typing and using a computer mouseoccasionally lift and carry office materials or supplies up to 25 pounds‑requires clear visionfor reading documents, computer screens, and other office materialswork is inside a climate‑controlled office with quiet to moderate noise level. The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

Equal Opportunity Employer

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans designed to fit your needs
• Financial Well-Being – 401(k) with company match to help you plan for the future
• Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars
• Income Protection – Short- and long-term disability and life insurance options
• Wellness & Mental Health Support – Employee Assistance Program and wellness resources
• Flexible Care Access – Virtual care options for convenient, on-demand support
• Growth & Stability – A company that invests in your long‑term success