Executive Director, 911 & Public Safety Communications

City and County of Denver; Denver (CO); Presencial; USD 116.000 - 197.000; Jornada completa

Descripción de la vacante

City and County of Denver seeks an innovative executive to lead Denver 911, the public safety call-taking and dispatch hub. This role oversees a complex, 24-hour operation and coordinates with police, fire, EMS, behavioral health, and community services to deliver timely, coordinated responses.

The Director will manage budgeting, staffing, technology, and governance, ensuring equitable, accessible emergency communications while advancing a resilient, interoperable system.

Formación

• Bachelor's degree required; MBA preferred.
• Minimum 5 years of operational management in emergency communications.
• Experience leading organizational change and strategic planning in public safety.

Responsabilidades

• Lead Denver 911 operations 24/7 and align with Public Safety ecosystem.
• Oversee budgeting, procurement, and resource stewardship for emergency communications technologies and services.
• Ensure service levels for call answering, dispatch accuracy, and customer service; drive performance improvements.
• Direct stakeholder engagement with law enforcement, fire, EMS, and community partners to improve response and outcomes.
• Maintain accreditation and professional standards (CALEA, APCO, NENA) and oversee technology investments.

Conocimientos

Executive leadership

Strategic planning

Public safety communications

Stakeholder engagement

Educación

Bachelor's degree in Public Administration or related field

Herramientas

APCO Certification

NENA Certification

CALEA certification

Descripción del empleo

City and County of Denver seeks an innovative executive to lead Denver 911, the public safety call-taking and dispatch hub. This role oversees a complex, 24-hour operation and coordinates with police, fire, EMS, behavioral health, and community services to deliver timely, coordinated responses.

The Director will manage budgeting, staffing, technology, and governance, ensuring equitable, accessible emergency communications while advancing a resilient, interoperable system.