Emergency Communications Operations Manager

NENA; Golden (CO); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Jeffcom Consolidated Emergency Communications Center in Colorado is seeking an Operations Manager to coordinate daily operations across police dispatch, fire dispatch, and call-taking. The role provides strategic leadership, workforce planning, and performance measurement to ensure 24-hour coverage and compliance with policies and professional standards.

You will supervise personnel, support frontline supervisors, and partner with agency stakeholders to drive improvements, staffing optimization,

Formación

• Working knowledge and operational understanding of emergency communications systems, hardware, software, and related protocols (e.g., CAD, CCIC/NCIC, GIS).
• High school diploma or GED required; Bachelor’s degree preferred.
• Five years’ experience in emergency dispatch; three years supervisory experience.
• Ability to obtain CCIC/NCIC certification within six months of hire; background check required.
• Colorado driver’s license with clean driving record; valid certifications for supervised positions.

Responsabilidades

• Plan, manage, organize, and monitor operation and maintenance of each section of the communications center (police, fire, call taking).
• Collaborate with Scheduling Team on staffing needs and attendance management.
• Direct supervisors and staff to ensure customer service and efficient operations.
• Supervise and evaluate staff; implement performance improvement and disciplinary actions as needed.
• Prepare performance appraisals and develop future leaders through mentoring and succession planning.
• Coach and support staff; enforce policies and procedures and encourage participatory decision making.
• Conduct personnel investigations and make recommendations on disciplinary actions.
• Develop and implement goals, objectives, policies, and priorities for the communications center.
• Provide advisory support to committees, vendors, and partner agencies; build collaborations.
• Attend professional meetings; stay updated on trends in communications center operations.
• Monitor regulatory changes; implement policy updates; comply with laws and standards.
• Assist in budgeting and fiscal planning for the center; ensure responsible spending.
• Develop standardized procedures to improve efficiency; monitor workload and support systems.
• Plan staffing, hiring, promotions, and other personnel actions.
• Support call-takers and dispatchers during incident responses; ensure safety and service quality.
• Identify training needs and coordinate program development with the Support Services Manager.
• Represent Jeffcom in industry groups and foster regional collaboration.
• Review performance reports and maintain records in compliance with regulations.
• Meet regularly with personnel for feedback and guidance; ensure 24-hour coverage.
• Serve as liaison for CJIS-related duties and confidentiality of data.

Conocimientos

Personnel management

Supervisory experience

Educación

High school diploma or GED

Bachelor’s degree preferred

Herramientas

CAD (Computer Aided Dispatch)

NCIC/CCIC

GIS

MSAG 911

Radio systems

Descripción del empleo

Jeffcom Consolidated Emergency Communications Center in Colorado is seeking an Operations Manager to coordinate daily operations across police dispatch, fire dispatch, and call-taking. The role provides strategic leadership, workforce planning, and performance measurement to ensure 24-hour coverage and compliance with policies and professional standards.

You will supervise personnel, support frontline supervisors, and partner with agency stakeholders to drive improvements, staffing optimization,