Operations Leader

Chick-fil-A; Woodbury (CT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced Operators

Growth and development opportunities

Scholarship opportunities

Meal discounts

Cell phone subsidy

Work shoe subsidy

Competitive pay

Job summary

Chick-fil-A is seeking an Operations Leader to assist the Director team with shift management and to ensure an outstanding guest experience. You will supervise stations, open/close shifts, and enforce opening/closing procedures with a focus on guest satisfaction.

Ideal candidates have 2–5 years in leadership, embrace Chick-fil-A culture, and demonstrate initiative with urgency. The role offers full-time hours, benefits, and opportunities for growth within a people-centered environment.

Qualifications

• Meets Hospitality and Culinary Professional job requirements.
• 2–5 years in a leadership/manager role.
• Availability to work Fridays and Saturdays.

Responsibilities

• Ensures Team Members follow recipes and read tickets to accurately prepare orders.
• Ensures accurate weights and measures for all recipe items.
• Maintains pace to meet speed of service guidelines.
• Keeps workstations clean at all times.
• Follows cash handling procedures and supervises cashiers.
• Manages break schedules and shift coverage.
• Monitors dining room, restrooms, and facility cleanliness.
• Addresses guest issues with management support.
• Communicates performance and policy violations to management.

Skills

Leadership

Team management

Customer service

Education

High School diploma or equivalent

Tools

POS systems

Job description

At Chick-fil-A, Operation Leaders are responsible for assisting the Director team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Operation Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures.

We look for individuals sone who consistently demonstrate our core values, embrace the Chick-fil-A culture and have a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Meal Discounts
• Cell phone subsidy
• Work Shoe subsidy
• Competitive pay

Operations Leader Responsibilities:

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Ensures and executes break management for the shift
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor the dining room, restroom, parking lot, and overall facility cleanliness.
• Perform any of the tasks above as needed throughout the shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Qualifications and Requirements:

• Meets all Hospitality and Culinary Professional job requirements
• 2-5 years in a leadership/manager role
• Must have a High School diploma or equivalent
• Be available to work any time including Fridays and Saturdays
• Proven history of how to continuously develop themselves
• Ability to develop a high-performing team to achieve desired results
• Reliable transportation
• Ability to create, communicate, and execute achievable goals for their shift
• Ability to manage and solve Team Members behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility

This Chick-fil-A® Restaurant is operated by an independent franchised business owner

who make all their own employment decisions and is responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.