Operations Lead

Workstream; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Work Directly With A Chick-fil-A Operator

Competitive Pay

Great Workplace Environment

Job summary

Chick-fil-A is hiring a Shift Leader in New York, NY, responsible for assisting with shift management and ensuring a top-notch experience for restaurant guests. This role involves supervising Team Members, maintaining service standards, and addressing guest issues as they arise. A supportive work environment is a hallmark of Chick-fil-A, offering flexible hours, competitive pay, and personal development opportunities under the guidance of an Operator who invests in employee growth.

Qualifications

• Must supervise Team Members and ensure adherence to recipes and procedures.
• Ability to maintain cleanliness and service standards.
• Strong communication skills for addressing guest and team member issues.

Responsibilities

• Assist management with shift management and operations.
• Ensure accurate order preparation and service speed.
• Address guest and team member performance issues.

Job description

At Chick-fil-A, Shift Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

Responsibilities include:

• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Executes proper security and cash handling and control procedures and holds registers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, lobby, front counter, kitchen and overall facility cleanliness.
• Addresses & deescalates guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all Team Members with respect while providing them with direction and feedback.
• Communicates and addresses Team Member performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres and enforces all Company policies and procedures and consistently.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is responsible for the operation of the restaurant, who invests time in his or her employees, teaching them leadership skills and important business expertise.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.