Leadership-Manager

Workstream; Town of Penfield (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

A fun work environment where you can 긍

Flexible scheduling (and closed on Sun

Learning first‑hand from an experience

Intentional growth and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to support daily operations, coach team members, and uphold our service standards in a fast-paced environment. You will model core values, drive operational excellence, and lead by example to ensure guest satisfaction and teamwork.

The role emphasizes on-site leadership, shift management, and developing staff through hands-on coaching and accountability. Growth opportunities and a supportive Operator-led culture are highlighted.

Qualifications

• Smile and build rapport with guests.
• Maintain eye contact.
• Speak enthusiastically.
• Make emotional connections with guests.
• Reliable transportation.
• Able to work in a fast-paced environment.
• Strong people skills with a desire to serve the team.
• Strong commitment to superior customer service.
• Ability to manage Team Member/Team Leader behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.
• Prior experience as a supervisor, restaurant manager, or restaurant assistant manager.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful response to guest and team needs.
• Assist in training of new hires, set the shift tone, and act as a role model for the team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Lead and develop the team and team leaders.
• Produce consistent results in key business metrics.
• Exhibit excellent written and verbal communication skills.

Skills

Smile

Eye contact

Speak enthusiastically

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team Member/Team Leader issues

Teamwork ownership

Supervisor/Restaurant manager経験

Job description

Brand summary

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type

• Full-time

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Manager Responsibilities

• Participating operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest and team needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging, team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Lead and develop the team and team leaders
• Produce consistent results in key business metrics
• Excellent communication skills, both written and spoken

Qualifications and Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team
• Strong commitment to superior customer service
• Ability to manage Team Member/Team Leader behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as a supervisor, restaurant manager, restaurant assistant manager.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.