Operations Lead – Warehouse & Team Training

Amazon Inc.; San Mateo (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

Amazon Inc. is seeking a Lead Associate for our Prime Now operations in the San Francisco metro area. This role focuses on leading a fast-paced delivery operation, enforcing safety, training teammates, and ensuring accurate inventory and timely customer deliveries.

The ideal candidate has strong attention to detail, can prioritize tasks, and is eager to learn while delivering excellent customer service. Open availability seven days a week and flexibility to work at multiple sites within 10 miles

Qualifications

• 2+ years of production, warehouse or other leadership experience; 1+ years of Amazon experience preferred.
• Experience managing inventory in a retail or distribution setting.
• Prior experience in training others.

Responsibilities

• Support, motivate, and model desired behavior for the rest of the team.
• Manage operational processes, safety, quality, performance, and customer delivery promises.
• Maintain a clean, sanitary, safe, and organized workspace.
• Provide ongoing training in areas including system and equipment knowledge, quality training, and general operations; assist Regional Area Manager in identifying training needs.
• Provide feedback on processes and standards; escalate issues and ensure proper breaks and lunches.
• Maintain a key to the site and open/close following proper procedures.
• Handle a wide assortment of products including produce, meat, seafood, and alcoholic beverages.
• Receive truck deliveries and collaborate with associates and delivery partners to ensure smooth operations.
• Participate in associate onboarding and ensure consistent product workflow and stock replenishment.
• Perform front-line duties when necessary and contribute to continuous improvement of customer experience.

Skills

Leadership experience

Inventory management

Training others

Customer service

Peer feedback

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Amazon Inc. is seeking a Lead Associate for our Prime Now operations in the San Francisco metro area. This role focuses on leading a fast-paced delivery operation, enforcing safety, training teammates, and ensuring accurate inventory and timely customer deliveries.

The ideal candidate has strong attention to detail, can prioritize tasks, and is eager to learn while delivering excellent customer service. Open availability seven days a week and flexibility to work at multiple sites within 10 miles