Operations Lead: Scale DTC Fulfillment & Launches

Fourth Floor; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Fourth Floor is seeking a Senior Operations Manager to oversee day-to-day operations across fulfillment, inventory, and customer experience, while building scalable processes to support growth. This hands-on leader partners with cross-functional teams and vendors to drive efficiency in a fast-moving fashion and lifestyle brand.

The role emphasizes managing 3PL relationships, EDI, and wholesale fulfillment, improving warehouse standards, and balancing strategic planning with execution during peak

Qualifications

• 3–5+ years of operations experience, ideally within DTC fashion, lifestyle, or consumer brands.
• Experience managing 3PLs, fulfillment, inventory, logistics, and customer experience.
• Strong analytical skills with experience in demand planning, inventory forecasting, and data-driven decision-making.
• Ability to build processes from scratch and optimize existing workflows.
• Highly organized with strong attention to detail and follow-through.
• Comfortable working in a fast-paced, entrepreneurial environment.
• Willingness to travel and work flexible hours during peak periods.

Responsibilities

• Serve as the key operations partner across Product Development, Production Planning, Customer Experience, and eCommerce.
• Coordinate product launch timelines from production delivery through inventory receipt, site launch, and fulfillment readiness.
• Own 3PL relationships end-to-end, including performance management, SLAs, issue resolution, weekly reviews, claims, and invoice reconciliation.
• Oversee DTC and wholesale fulfillment, including EDI, routing guides, and retailer compliance.
• Ensure warehouse standards for packaging, QC, damages, and supplies.
• Manage inventory accuracy, pre-orders, sell-ahead, purchasing coordination, and stock movement.
• Oversee inbound logistics, freight partners, POs, and receiving & reporting.
• Build and improve operational processes as the business scales.
• Be hands-on during peak periods and major product launches.

Skills

Operations experience

3PL management

Inventory management

Logistics

Customer experience

Data-driven decision-making

Demand planning

Job description

Fourth Floor is seeking a Senior Operations Manager to oversee day-to-day operations across fulfillment, inventory, and customer experience, while building scalable processes to support growth. This hands-on leader partners with cross-functional teams and vendors to drive efficiency in a fast-moving fashion and lifestyle brand.

The role emphasizes managing 3PL relationships, EDI, and wholesale fulfillment, improving warehouse standards, and balancing strategic planning with execution during peak