Senior Operations Manager

B&H Photo Video; Roebling (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

B&H Photo Video in New Jersey is seeking a Senior Operations Manager to lead warehouse and fulfillment operations, driving efficiency, accuracy, and cost effectiveness across the network. You will develop and manage KPIs and labor analytics, apply Lean and Six Sigma, forecast demand, allocate resources, and mentor cross‑functional teams to achieve scalable, compliant performance.

This role rewards strategic planning and collaboration with Training, QC, HR and facilities to support growth and

Qualifications

• Bachelor’s degree in supply chain management, operations management, logistics, or related field.
• 8-10 years of senior management experience in fulfillment operations, logistics, or supply chain in a P&L environment.

Responsibilities

• Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
• Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
• Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
• Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.
• Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.
• Drive forecasting and data analysis to enhance decision-making and resource allocation.
• Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
• Ensure compliance with health, safety, and regulatory requirements.
• Spearhead process improvements to increase efficiency and scalability in warehouse operations.
• As assigned by the Director of Fulfillment

Skills

Leadership

Data analytics

Six Sigma Green/Black Belt

Forecasting

Communication

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in supply chain / operations management

Job description

The Senior Operations Manager will help to oversee fulfillment operations by implementing practices leading to efficiency, accuracy, and cost-effectiveness. This role focuses on optimizing processes, managing performance metrics, and leading high-performing teams. Responsibilities include analyzing data, implementing process improvements, and driving operational excellence. Success in this role requires a high level of strategic planning, workforce management, and cross-functional collaboration to support business growth and operational goals.

• Lead warehouse and fulfillment operations, ensuring efficiency, accuracy, and compliance with company standards.
• Develop and manage KPIs, labor metrics, and data analytics to optimize performance and drive improvements.
• Strategies to maximize cost-effectiveness measures and processes throughout the fulfillment operation.
• Manage and mentor teams, fostering a culture of accountability, safety, and continuous learning.
• Implement Lean and Six Sigma methodologies to improve operational workflows and reduce waste.
• Drive forecasting and data analysis to enhance decision-making and resource allocation.
• Collaborate with cross-functional teams (Training, QC, HR and facilities) to align warehouse objectives with business goals.
• Ensure compliance with health, safety, and regulatory requirements.
• Spearhead process improvements to increase efficiency and scalability in warehouse operations.

Additional Responsibilities:

• As assigned by the Director of Fulfillment

Specific Knowledge, Skills and Abilities:

• Proven leadership in managing teams and handling complex projects.
• Strong analytical skills with proficiency in data analysis, forecasting, and KPI metrics reporting.
• Six Sigma Green/Black Belt certification and a strong understanding of Lean principles.
• Data-driven mindset with experience in developing analytics and labor metrics.
• Strong problem-solving skills and ability to translate data insights into actionable strategies.
• Exceptional leadership and team management abilities.
• Excellent communication and presentation skills.
• Ability to collaborate and build partnerships with cross-functional teams.

Education, Experience and Licenses:

• Bachelor’s degree in supply chain management, Operations Management, Logistics, or related field.
• 8-10 years of Senior management experience in fulfillment operations, logistics, or supply chain management in a P&L environment.

Physical Environment/Occupational Risks: