Operations Leader - Process Improvements & Team Growth

LERETA, LLC; Pomona (CA); On-site; USD 67,000 - 80,000; Full time

Job summary

LERETA, LLC is seeking an Operations Manager to oversee day-to-day operations within a designated business unit, department, or client program. The role provides leadership for the operational team, drives process improvements, and ensures revenue and expenses align with targets while supporting the Operations Leadership Team.

The ideal candidate will lead multiple teams, maintain strong client relationships, ensure compliance with SLAs, and manage weekly and monthly production and quality

Qualifications

• Experience leading operations teams and managing cross-functional collaboration.
• Ability to build and maintain client and stakeholder relationships.
• Strong focus on process improvement, quality, and cost control.
• Proven track record delivering on-time, within-budget performance.

Responsibilities

• Leads and supervises multiple client or business-unit teams, ensuring tasks are completed accurately and on time.
• Builds and fosters strong client and stakeholder relationships by providing expertise on best practices and aligning company and client goals.
• Ensures teams adhere to compliance requirements, service level agreements (SLAs), and operational metric goals such as productivity, quality, and customer service.
• Effectively plans, organizes, and tracks the performance of the department's operations to promote a unity of purpose and support achievement of LERETA's strategic objectives.
• Measures the effectiveness of business processes and improvement initiatives and presents findings and recommendations to senior management.
• Manages a continuous improvement program within the department to meet quality benchmarks, cost reduction goals, and on-time delivery and production performance goals.
• Proactively coordinates the department's activities with other departments to support company-wide operational objectives.
• Identifies and assesses client or stakeholder needs, documents required action steps, and coordinates with internal teams for resolution.
• Sets and manages weekly and monthly production, productivity, and quality goals for team members, and oversees daily deliverables to ensure all standards are achieved and communicated effectively.
• Directs and coordinates team activities to provide extraordinary service to customers and meet LERETA's cost, risk, and productivity goals, and ensures timely completion of weekly, monthly, and annual reports.
• This position will perform other duties as assigned based on the needs of the department.

Job description

LERETA, LLC is seeking an Operations Manager to oversee day-to-day operations within a designated business unit, department, or client program. The role provides leadership for the operational team, drives process improvements, and ensures revenue and expenses align with targets while supporting the Operations Leadership Team.

The ideal candidate will lead multiple teams, maintain strong client relationships, ensure compliance with SLAs, and manage weekly and monthly production and quality