Operations Lead: Key Accounts & Profitability

Werner Enterprises, Inc.; Oakbrook Terrace (IL); On-site; USD 68,000 - 91,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Supplemental coverage

Job summary

Werner Enterprises in Oakbrook Terrace, IL seeks an Operations Supervisor for EQ and Carrier Planning to lead multiple on-site management teams and maximize performance through financial and operational metrics. You will travel as needed (about 5%) and work to improve profitability while maintaining customer relations.

The role requires supervising 10–100 office staff, analyzing P&L data, and coordinating with customer and driver teams to meet aggressive growth targets. Benefits are included.

Qualifications

• Ability to interpret P&L statements and analyze trends for improvement.
• Daily supervision of office personnel (10–100 employees) assigned to accounts.
• Balance the needs of customer, driver and Werner to maximize efficiency.
• Develop knowledge of customers and respond promptly to requests.

Responsibilities

• Interpret P&L statements and identify trends for profitability.
• Supervise office staff and manage account teams daily.
• Make sound decisions balancing customer, driver and Werner interests.
• Monitor customer needs, resolve complaints and ensure satisfaction.
• Manage account profitability, invoicing and driver turnover.
• Analyze operations and implement improvements to reduce costs.
• Coordinate tactical planning and daily execution to meet targets.

Skills

P&L analysis

Leadership

Staff supervision

Tools

AS400

Job description

Werner Enterprises in Oakbrook Terrace, IL seeks an Operations Supervisor for EQ and Carrier Planning to lead multiple on-site management teams and maximize performance through financial and operational metrics. You will travel as needed (about 5%) and work to improve profitability while maintaining customer relations.

The role requires supervising 10–100 office staff, analyzing P&L data, and coordinating with customer and driver teams to meet aggressive growth targets. Benefits are included.