Operations Lead — Guest Experience & Team Growth

Top of the Rock; Ridgedale (MO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

401(k)

Employee discounts

Job summary

Top of the Rock in Ridgedale, MO is seeking an Operations Lead to help create exceptional guest experiences while supporting daily operations of one of the Ozarks' premier attractions. This hands-on leadership role oversees frontline teams, assists with staffing, scheduling, and reporting, and ensures safety, compliance, and a welcoming environment for guests and teammates.

This role focuses on coaching 20+ staff, maintaining operations and guest flow, and partnering with management to uphold

Qualifications

• High school diploma or GED required.
• Leadership or supervisory experience preferred.
• Hospitality or guest services background preferred.

Responsibilities

• Lead, coach, and support a team of 20+ team members.
• Ensure outstanding guest service and efficient daily operations.
• Assist with staffing, scheduling, and team coverage.
• Support admissions, cashiering, membership programs, and daily reporting.
• Help manage crowd flow, wayfinding, guest inquiries, and issue resolution.
• Maintain safety, compliance, and operational standards.
• Assist Operations Managers with administrative and operational tasks.

Skills

Leadership

Guest service

Staff scheduling

Communication

Microsoft Office

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Top of the Rock in Ridgedale, MO is seeking an Operations Lead to help create exceptional guest experiences while supporting daily operations of one of the Ozarks' premier attractions. This hands-on leadership role oversees frontline teams, assists with staffing, scheduling, and reporting, and ensures safety, compliance, and a welcoming environment for guests and teammates.

This role focuses on coaching 20+ staff, maintaining operations and guest flow, and partnering with management to uphold