Operations Assistant Manager

Top-of-the-Roc; Ridgedale (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off

Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employee Discounts

Job summary

Top of the Rock in Ridgedale, MO, is seeking an Operations Assistant Manager to help lead daily operations at one of the Ozarks' premier destinations and attractions. You will oversee teams, ensure a high-quality guest experience, and support museum and attraction operations.

Ideal candidates have leadership experience in hospitality or fast-paced environments, strong communication, and the ability to manage multiple priorities.

Qualifications

• Experience leading teams in fast-paced environments.
• Proven ability to train and develop staff.
• Strong guest service and hospitality mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and adapt to changing conditions.

Responsibilities

• Supervise day-to-day operations.
• Recruit, train, coach, and develop team members.
• Create schedules and manage staffing needs.
• Maintain high standards of guest service and operational excellence.
• Address guest concerns professionally.
• Partner with other departments to ensure smooth operations.
• Identify opportunities to improve efficiency, processes, and the guest experience.

Skills

Leadership

Staff development

Customer service

Communication

Scheduling

Organization

Problem solving

Job description

Operations Assistant Manager

Top of the Rock | Ridgedale, MO Full-Time

Are you an experienced leader who enjoys developing people, improving operations, and delivering exceptional customer experiences?

Top of the Rock is seeking an Operations Assistant Manager to help lead daily operations at one of the Ozarks' premier destinations. This key leadership role is ideal for individuals with experience in operations, hospitality, retail, guest services, customer service, tourism, entertainment, or other fast-paced environments where team leadership and operational excellence are essential.

In this role, you will help oversee daily operations, support and develop team members, ensure a high-quality guest experience, and contribute to the continued success of our museum and attraction operations.

What You'll Do

• Supervise and support day-to-day operations
• Recruit, train, coach, and develop team members
• Create schedules and help manage staffing needs
• Maintain high standards of guest service and operational excellence
• Address guest concerns and resolve issues professionally
• Partner with other departments to ensure smooth operations
• Identify opportunities to improve efficiency, processes, and the overall guest experience

What We're Looking For

• Previous leadership, management, or supervisory experience
• Strong communication and interpersonal skills
• Ability to lead, motivate, and develop a team
• Excellent organizational and problem-solving abilities
• Experience managing multiple priorities in a fast-paced environment
• Commitment to delivering outstanding customer service
• Ability to adapt, make decisions, and lead with confidence

Why Join Top of the Rock?

Top of the Rock is home to the Lost Canyon Cave Trail and the Ancient Ozarks Natural History Museum, welcoming guests from across the country each year. This position offers the opportunity to be part of a respected organization while working alongside a dedicated team committed to creating exceptional guest experiences.

Benefits Include

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Discounts