Operations Lead - Guest Experience & Team Development

Top of the Rock; Ridgedale (MO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Time Off

Life Insurance

HSA

FSA

Employee Discounts

Job summary

Top of the Rock in Ridgedale, MO, seeks an Operations Assistant Manager to lead daily operations at one of the Ozarks' premier destinations. This role focuses on developing team members, ensuring outstanding guest experiences, and maintaining operational excellence.

The ideal candidate has leadership experience in hospitality, retail, or guest services, with strong communication and organizational skills to manage multiple priorities in a fast-paced environment.

Qualifications

• Previous leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Ability to lead, motivate and develop a team.
• Excellent organizational and problem-solving abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Commitment to delivering outstanding customer service.
• Ability to adapt, make decisions, and lead with confidence.

Responsibilities

• Supervise and support day-to-day operations.
• Recruit, train, coach, and develop team members.
• Create schedules and help manage staffing needs.
• Maintain high standards of guest service and operational excellence.
• Address guest concerns and resolve issues professionally.
• Partner with other departments to ensure smooth operations.
• Identify opportunities to improve efficiency, processes, and the overall guest experience.

Skills

Leadership

Communication

Team development

Organization

Problem-solving

Customer service

Decision-making

Job description

Top of the Rock in Ridgedale, MO, seeks an Operations Assistant Manager to lead daily operations at one of the Ozarks' premier destinations. This role focuses on developing team members, ensuring outstanding guest experiences, and maintaining operational excellence.

The ideal candidate has leadership experience in hospitality, retail, or guest services, with strong communication and organizational skills to manage multiple priorities in a fast-paced environment.