Operations Lead - Front Office Manager (Dental)

Aspen Dental; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with match

Career development and growth

Supportive culture and collaboration

Free TAG U continuous learning

Job summary

Aspen Dental is seeking an Assistant Dental Office Manager, referred to internally as an Operations Lead, in Charlotte, NC. This full-time role offers a competitive hourly wage and a structured eight-week training program to help you lead a non-clinical team and ensure excellent patient service.

You will supervise front office tasks, coordinate scheduling, verify insurance payments, and work with the dental team to optimize patient care and practice performance.

Qualifications

• Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
• Demonstrate analytical thinking; place a premium on leveraging data.
• Organized and detail oriented.

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
• Work collaboratively with other members of the dental team to provide exceptional patient care
• Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
• Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
• Review data day to day to evaluate the impact on the practice
• Oversee scheduling and confirming patient appointments
• Verify insurance payment, collection, balance nightly deposits and credit card processing
• Additional tasks assigned by the Manager

Skills

Strong communication & interpersonal

Analytical thinking

Organized & detail oriented

Education

High school diploma or equivalent; college degree preferred

Job description

Aspen Dental is seeking an Assistant Dental Office Manager, referred to internally as an Operations Lead, in Charlotte, NC. This full-time role offers a competitive hourly wage and a structured eight-week training program to help you lead a non-clinical team and ensure excellent patient service.

You will supervise front office tasks, coordinate scheduling, verify insurance payments, and work with the dental team to optimize patient care and practice performance.