Operations Lead: Executive Support & Reporting

Universal Studios; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Universal Orlando is seeking a Senior Associate, Business Solutions to manage key business operations for the Business Technology Solutions organization in Orlando. You will partner with executives to coordinate communications, reporting, and knowledge management, driving efficiency and leadership visibility across cross-functional teams.

The role requires strong organizational, planning, and communication skills, with experience in executive support, dashboards, and collaboration tools.

Qualifications

• 2+ years of progressive experience in business operations, executive support, project coordination, or related function.
• Experience supporting senior leaders and coordinating business operations within a fast-paced, cross-functional organization.
• Experience coordinating multiple concurrent priorities, including leadership activities, operational planning, projects, and departmental initiatives.
• Experience developing executive-level presentations, reports, business communications, and other materials used to support leadership decision-making and priorities.
• Experience leveraging AI tools to improve business processes, automate workflows, enhance productivity, and support analysis.

Responsibilities

• Own departmental operations and operating rhythms for Business Technology Solutions.
• Develop and improve operational processes, procedures, and workflows for efficiency.
• Track priorities, initiatives, decisions, commitments, and deliverables for leadership visibility.
• Identify gaps and lead implementation of improvements enhancing effectiveness and experience.
• Coordinate escalations across business and technology teams.
• Develop and convey departmental priorities and leadership communications via multiple channels.
• Synthesize information to prepare updates, reports, and presentations.
• Administer SharePoint sites, knowledge repositories, and content governance.
• Establish standards for documentation and communications.
• Develop executive dashboards and operational reports for leadership visibility.
• Prioritize commitments and manage scheduling conflicts across executives.
• Prepare meeting agendas, briefing materials, and leadership documentation.
• Manage recurring leadership rhythms including reviews, planning, and updates.
• Handle confidential information with discretion.
• Partner with Talent & Culture, Finance, Procurement, Facilities, and technology teams.
• Support workforce planning and onboarding coordination.
• Lead initiatives from planning to execution with cross-functional stakeholders.
• Independently manage complex calendars and travel for executives.
• Plan department-wide meetings and engagement activities.
• Participate in Environmental, Health & Safety responsibilities as required.
• Perform other duties as assigned.

Skills

Executive support

Calendar management

Cross-functional collaboration

Communication skills

Knowledge management

Leadership support

AI tools usage

Education

Bachelor’s degree in Business Administration, Communications, Information Systems or a related field

Tools

ClickUp

ServiceNow

Power BI

SharePoint

Microsoft 365

Job description

Universal Orlando is seeking a Senior Associate, Business Solutions to manage key business operations for the Business Technology Solutions organization in Orlando. You will partner with executives to coordinate communications, reporting, and knowledge management, driving efficiency and leadership visibility across cross-functional teams.

The role requires strong organizational, planning, and communication skills, with experience in executive support, dashboards, and collaboration tools.